runtime

Hi all, 

last week I have installed a motu ultralite mkIII on my pc. 

At the beginning I had no problem. I worked for hours without any trouble but then, suddenly I had this "runtime error" ... now it happened 5 times and looks like it is getting worst. 

 

any help is welcome 

thanks 

 

/maso 

 

3 followers

hatefish 2 years ago | 0 comments

1 answer

  • Dennis DeSantis Ableton staff
    contribution
    33 answers
    187 votes received
    2 votes

    The first step is to try to isolate the problem. Can you duplicate the error when using the ultralite with other audio apps? Can you duplicate the error while using Live without the ultralite (perhaps with another audio interface?)

    Also, does the error message look like a Live dialog box or a Windows dialog box?

    Are you sure you're using the most up-to-date drivers from MOTU?

    If you continue to have issues, I would recommend contacting either Ableton or MOTU support:

    http://www.ableton.com/support/contact_technical_support

    http://www.motu.com/techsupport

    2 years ago | 1 comment

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