Live 9 will not authenticate.

So I purchased Live 8 and just got my Live 9 update.  Downloaded, installed, but then when I go to authenticate, it keeps wanting to open and reauthenticate my version 8 instead of 9.  If I disable the live 8 (by renaming the .exe file) it says it appears that I have not yet installed the software.  How can I get this newer version to authenticate?  Is this a known issue?

13 followers

randycolby 2 years ago | 0 comments

5 answers

  • kinny Ableton staff
    contribution
    12 answers
    26 votes received
    5 votes

    Firefox sometimes has issues with selecting the right software to open for an authorization request.

    Please try to make another browser (like Google Chrome) your standard browser for now and click the "Authorize with ableton.com" button in the software again. Alternatively you can copy/paste the URL that was opened by Live into another browser.

    Then you might need to login into your ableton.com account but the authorization will proceed after that.

    You can also try to authorize offline.

    2 years ago | 2 comments
  • dr. motte
    contribution
    1 answer
    1 vote received
    1 vote

    the srvr had 2 much trafique. switch of all privacy plugins, like noscript ghostery adblock plus & such in your browser will do...

    2 years ago | 3 comments
  • Rob..
    contribution
    1 answer
    1 vote received
    1 vote

    I had a problem to authenticate Live 9 on a mac os x version 10.8.2 and I had to goto

    system preferences

    security & privacy

    then click allow applications downloaded from anywhere.

    And make sure you are log into your Ableton account then authenticate 

    2 years ago | 0 comments
  • bryfa
    contribution
    3 answers
    4 votes received
    1 vote

    Live does not authorize on my new Yosemite installation.. it keeps showing the dialog to authorize. Why??? I hate this security stuff. 

    5 months ago | 0 comments
  • CheeseGod
    contribution
    3 answers
    1 vote received
    -1 votes

    I can't authorize/authenticate mine either.  I bought the Live 8 with the free upgrade to 9 and when I go to the web page to select the license to authorize (as per the instructions from ableton) the licenses show but there is no way to authorize it.  I don't get this. 

    2 years ago | 1 comment

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Answers is a new product and we'd like to hear your wishes, problems or ideas.