I cannot register my software!


So I ordered a APC20 from Ebay. It was refurbished, not used. It said that Ableton Live would be included. So when I got it, I put the disk in the computer and installed the thing on the disk. Turns out it was Live 6.06 and when I tried typing the serial number in, it did not work. So I made an account here and "registered" my copy or some crap like that and after that it let me download this: 


If you click "View License Details" it shows my serial number that came with my copy of the software. After I downloaded the software, it demanded I authorize my software. It took me to the Ableton website and I ended up on this webpage. 


Now, when it says new serial I'm not sure what that means but all I know is my copy of the software came with only one serial number and when I tried inputting this number it totally says "This serial number is already registered to your account." One thing I know for sure is that I do not have my copy of Ableton but I was told to use the serial number I have to download the software itself. Please help me with this as I am very frustrated because I cannot save/export my files at all. 

More information on the problem can be found here: http://mylittleremix.com/viewtopic.php?f=13&t=6728




topit 5 years ago | 0 comments

2 answers

  • Near Earth Object
    820 answers
    824 votes received
    1 vote

    try registering it offline!

    5 years ago | 0 comments
  • ark
    4 answers
    3 votes received
    1 vote

    When it says "New serial," that's an abbreviation for "If you have any Ableton products that you haven't registered yet, here is your opportunity to do so by entering their serial numbers." So if you enter a serial number that you already have, it will tell you that you have already entered it.


    5 years ago | 0 comments

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