Ableton Push 2 Stuck pad

So, I just got my brand new ableton push 2. However, I found that the most upper left pad won't release after being hit when I am playing on a MIDI track. And it just keeps play that one note until I hit it again several times then it will finally release. Other pads function normally.

 

I am wondering if this is a hardware, software or firmware issue. I have contacted support already but not yet have heard back from them.

 

Does anybody have any ideas?

9 followers

YYRR 9 months ago | 0 comments

7 answers

  • polkadotninja
    contribution
    1 answer
    2 votes received
    2 votes

    I have the same issue with the 2 bottom left pads on my new Push.  I only contacted support a few hours ago, and will report back when they reply if there are any helpful suggestions they provide.

    7 months ago | 1 comment
  • syMETTAry
    contribution
    3 answers
    3 votes received
    1 vote

    I'm sorry I cannot help. I'm shocked that no one from team ableton has given any suggestion here. I'm having a similar problem. Although i have multiple pads not playing.

    ABLETON

    8 months ago | 0 comments
  • backinbass
    contribution
    2 answers
    1 vote received
    1 vote

    Same thing here, top left and bottom left.
    I sent a mail to the ableton support yesterday, I will try to update this thread when I have a reply

    7 months ago | 0 comments
  • kellermcdivitt
    contribution
    3 answers
    6 votes received
    1 vote

    did you get an answer? this just started with my Push 2 today. 

    6 months ago | 0 comments
  • cassiel.com
    contribution
    1 answer
    1 vote received
    1 vote

    Same happening here. Lower left pad, and to a lesser extent upper left pad. It seems to be a hardware fault rather than firmware/software: it depends exactly where the pads are hit.

    6 months ago | 0 comments
  • aleexk
    contribution
    3 answers
    3 votes received
    1 vote

    This sometimes happens if the rear screws are too tight.

    3 months ago | 0 comments
  • backinbass
    contribution
    2 answers
    1 vote received
    0 votes

    Contact the support, they'll have you run some tests to pinpoint where the problem is coming from. They've been great.

    6 months ago | 0 comments

You need to be logged in, have a Live license, and have a username set in your account to be able to answer questions.

Answers is a new product and we'd like to hear your wishes, problems or ideas.