Ableton Push 2 Stuck pad

So, I just got my brand new ableton push 2. However, I found that the most upper left pad won't release after being hit when I am playing on a MIDI track. And it just keeps play that one note until I hit it again several times then it will finally release. Other pads function normally.

 

I am wondering if this is a hardware, software or firmware issue. I have contacted support already but not yet have heard back from them.

 

Does anybody have any ideas?

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YYRR 16 days ago | 0 comments

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