1. Scope / Contracting Partner
1.1. These general contractual terms and conditions (GTC) form the basis of all contracts between the Ableton AG (Ableton) and you. If you are addressed in these GTC, both consumers and entrepreneurs are meant in the sense of these terms and conditions. If you are particularly addressed as a consumer in the context of these GTC, then all natural persons within the meaning of § 13 of the German Civil Code (BGB) (m/f/d) are meant. If you are particularly addressed as an entrepreneur in the context of these GTC, then all entrepreneurs are persons within the meaning of § 14 BGB are meant.
1.2. These GTC apply exclusively. Terms and Conditions that conflict or deviate from these GTC are inapplicable, unless Ableton has agreed explicitly to their applicability. These GTC also apply even if Ableton unconditionally accepts your offer to conclude a contract knowing that your terms exist which are contrary or deviate from these GTC. Individual provisions (including subsidiary agreements, amendments and modifications) between you and Ableton shall prevail.
1.3. If you are an entrepreneur, these GTC in the version valid at the time of your first order shall also apply to future contracts for deliveries or services, without Ableton having to refer to them again in each individual case. This applies without prejudice to Ableton's right to amend these GTC. However, the amended GTC shall not apply until Ableton has notified you of the amended GTC and only for your commissions or orders after your receipt of the notice of change:
1.4. The Contracting Partner is the
Ableton AG
Schönhauser Allee 6-7, D-10119 Berlin, Germany
Executive Board: Gerhard Behles, Jan Bohl
Chair of Supervisory Board: Uwe Struck
Registered office: Berlin
Register: Amtsgericht Berlin-Charlottenburg, HRB 72838
Ableton can be contacted via the following e-mail: contact@ableton.com
2. Order Procedure / Concluding a Contract for orders placed via the Ableton Webshop
2.1. The presentation of goods on www.ableton.com does not constitute a legally binding offer, but general information. By pressing the “buy”-button, you make a binding offer to purchase the goods in your shopping cart. You will receive an order confirmation of your order by e-mail immediately after the completion of the ordering process. If you pay by credit card, prepayment, Paypal, Klarna or any other immediately effective payment method, the contract is concluded upon your receipt of the order confirmation. For any other payment methods, the contract is concluded as soon as you receive our shipping notification or shipping confirmation sent by e-mail: at the latest, however, when you receive the goods.
2.2. The contract is concluded and executed in German, English, French, Spanish or Japanese, depending on which language you chose during the ordering process. Ableton will save the contract text (order form). The contract is not accessible via the internet once your order is placed. The GTC are available at any time on the Ableton website.
2.3. For purposes of fulfillment of the contract, that is, in order to fulfill the performance due under the contract, Ableton may also make use of vicarious agents.
3. Prices / Shipping Costs / Customs / Export Control
3.1. The prices on Ableton's website apply, unless agreed otherwise. The indicated final prices for the purchased product are excluding shipping costs, yet including sales tax insofar as applicable and at the amount valid at the time the order is made. This does not apply if you are a consumer who downloads software from the Ableton website in the U.S.A. or receive goods delivered to the U.S.A. In this case, an additional sales tax applies which may vary from county to county.
3.2. You carry all shipping costs due. These costs are depicted separately in the respective order data. Depending on your place of residence, additional charges may be due, such as additional taxes and/or charges, or e.g. costs in the form of duties. You will be informed about these costs during the ordering process. Ableton has no influence on the amount of the custom duties or the taxes to be paid in your country. If you are ordering from a non-EU country, you must be aware of any fees that may be charged when the goods are imported into your country. These fees are not charged by Ableton and are not included in the shipping charges.
3.3. If you are a consumer and exercise the right of withdrawal (see Sec. 8), you must bear the regular cost of the return shipment.
3.4. You are obligated not to resell or otherwise make available the acquired products, either directly or indirectly, to persons, organizations, or entities listed on national or international sanctions lists (particularly UN, EU, and US sanctions lists) or to deliver them to regions listed on such lists without appropriate official authorization. A violation of this provision will result in the immediate loss of usage and resale rights as well as potential legal consequences.
4. Payment / Delivery Times
4.1. Invoices are payable to Ableton immediately upon receipt. You undertake to pay the invoiced amount within 14 days after receipt of the goods at the latest, unless otherwise agreed in the individual case (especially by the selection of the payment method). Further information on the various payment methods can be found here.
4.2. If you are a consumer you shall – without prejudice to any other rights of Ableton and subject to mandatory statutory provisions – pay default interest in the amount of 5 % per annum above the base interest rate pursuant to § 247 BGB (German Civil Code) during the period of default. If you are an entrepreneur you shall – without prejudice to any other rights of Ableton and subject to mandatory statutory provisions – pay default interest in the amount of 9 % per annum above the base interest rate pursuant to § 247 BGB during the period of default. If you are an entrepreneur, Ableton reserves the right to prove and claim higher damages for default interest, unless you are able to provide proof of lower damages.
4.3. Ableton is entitled to offset any claims against you. Ableton is also entitled to collect claims or have claims collected from your account, insofar as you have agreed hereto.
If you are an entrepreneur, the following applies: counterclaims that you base on material or legal defects of the services of Ableton may only be set off against claims of Ableton if the amount set off does not exceed the defect-related reduced value of the service concerned or the anticipated costs of subsequent performance or rectification of defects. In all other respects, offsetting against claims of Ableton is only permissible with undisputed counterclaims or counterclaims that have become res judicata.
4.4. You may only exercise your right of retention if your counterclaim is based on the same contractual relationship.
4.5. If you are an entrepreneur, the assignment of your claims arising from the contractual relationship requires the prior explicit consent of Ableton, which may not be unreasonably withheld. § 354a of the German Commercial Code (HGB) remains unaffected.
4.6. Ableton shall provide services within the contractually agreed delivery periods. If Ableton is hindered from timely delivery due to force majeure, e.g. mobilization, war, riot, strike, lockout, fire, natural disasters, transport hindrances, changes in legal regulations, official measures or the occurrence of other external unforeseen events beyond Ableton's control, the delivery period shall be extended to a reasonable extent.
5. Transfer of Risk
5.1. If you are a consumer, the risk of accidental destruction and accidental deterioration of goods, shall pass to you upon the delivery of goods, this applies also in the case of mail order purchases.
5.2. If you are an entrepreneur, the risk of accidental destruction and accidental deterioration of the goods shall pass to you upon handover, in the case of sale by delivery upon delivery of the goods to the carrier, shipper or other person or institution designated to execute the delivery. The handover is the same if you are in default with the acceptance.
6. Retention of Title
6.1. Ableton retains ownership of the goods until the purchase price is paid in full.
6.2. You are obliged to treat the goods with care during the existence of the retention of ownership. As long as ownership has not yet passed to you, you are obligated to inform Ableton immediately of any access to the goods by third parties, in particular of enforcement measures, as well as any damage to or destruction of the goods, so that Ableton can enforce ownership rights. The same applies to a change of ownership of the goods as well as your own change of address. You are obliged to compensate Ableton for any damage caused by a breach of this obligation for which you are responsible, unless the third party is able to reimburse Ableton for these costs.
6.3. If you are an entrepreneur, you are entitled to resell the goods in the ordinary course of business if the retention of title exists. In this case, you hereby assign to Ableton all claims up to the invoice amount accruing to you against a third party through the resale. Ableton accepts the assignment. After the assignment, you are authorized to collect the claim. The direct debit authorization can be revoked at any time as soon as you do not properly fulfill your own payment obligations and are in default of payment.
7. Warranty / Ableton hardware – Customer Service
7.1. If you are a consumer, the statutory warranty rights apply. In addition, Ableton grants a 3-year warranty for Ableton hardware from the transfer of risk, insofar as you have purchased the product directly from Ableton. Details on the warranty provisions can be found in the brochure "Safety and Warranty" enclosed with the product box or here.
7.2. If you are an entrepreneur, the following applies: a) If Ableton has to provide a warranty for a defect through subsequent performance, Ableton has the choice of whether the subsequent performance is carried out by repair or replacement of an item free of defects. b) Your warranty claims become statute-barred within one year from the beginning of the handover, unless Ableton is responsible for the defect. c) Obvious defects must be reported to Ableton immediately, at the latest within 14 calendar days after delivery of the goods in text form (e.g. e-mail), hidden defects must also be reported immediately, at the latest within 14 calendar days after their discovery in text form (e.g. e‑mail). If the notification of defects is not made in a timely manner, your warranty rights are excluded with respect to the defect that was not notified in a timely manner. This does not apply, however, if Ableton has fraudulently concealed the defect and/or has assumed a corresponding guarantee.
7.3. If you have any questions regarding the warranty process, repairs or returns, you may contact Ableton Support at any time. To avoid unnecessary delays and costs, no products should be returned to Ableton without first contacting Ableton Support. For consumers located in the EU, statutory warranty rights remain unaffected. Ableton Support can be reached as follows:
Contact support form
7.4. Ableton does not provide customers any guarantees in a legal sense.
8. Right of Withdrawal Policy for Consumers
8.1. Consumers in the EU have the following right of withdrawal:
a) For contracts concerning the delivery of Ableton hardware, books, clothing, bags, and other goods (“Goods”)
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us
Ableton AG
Schönhauser Allee 6-7
10119 Berlin
Germany
Phone: +49 30 568 39440
E-mail: contact@ableton.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to
Ableton c/o Rhiem Services GmbH
Zunftweg 20, Tor 10-13
46562 Voerde
Deutschland,
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
b) Contracts concerning the delivery of Ableton Live, Max for Live and Packs downloads (digital contents not stored on a physical data carrier)
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us
Ableton AG
Schönhauser Allee 6-7
10119 Berlin
Germany
Phone: +49 30 568 39440
E-mail: contact@ableton.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Expiry of the right of withdrawal
In the following cases, you cannot or no longer withdraw your contractual declaration:
The right of withdrawal expires in the case of a contract for the delivery of digital content not on a physical data carrier if Ableton has started the execution of the contract after (i) you have expressly agreed that Ableton will start the execution of the contract before the expiry of the withdrawal period and (ii) you have confirmed your knowledge that you lose your right of withdrawal by your agreement with the start of the execution of the contract and (iii) Ableton has provided you with a confirmation in accordance with § 312 f BGB.
c) Contracts for the delivery of Ableton Hardware + Live Standard or Ableton Hardware + Live Suite (Goods and digital content ordered as a whole and delivered separately)
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us
Ableton AG
Schönhauser Allee 6-7
10119 Berlin
Germany
Phone: +49 30 568 39440
E-mail: contact@ableton.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to
Ableton c/o Rhiem Services GmbH
Zunftweg 20, Tor 10-13
46562 Voerde
Deutschland,
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.’
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
d) Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To
Ableton AG
Schönhauser Allee 6-7
10119 Berlin
Germany
Phone: +49 30 568 39440
E-mail: contact@ableton.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.
8.2. To ensure an efficient and customer-friendly processing we kindly ask you to send the returns to the address mentioned in the delivery slip not to the address mentioned above.
9. Use Rights
9.1. Upon full payment of the invoice amount, you shall be granted a simple, non-exclusive, non-transferable right to use the software and/or digital content for an unlimited period of time. In addition, the so-called End User License Agreement applies.
9.2. Ownership of source codes and copyrights to programs remains with Ableton. Designations, data as to ownership and remarks regarding copyright of Ableton may not be altered by the customer. Software and accompanying materials may not be translated, decompiled, disassembled, reverse engineered or otherwise changed by the customer, unless Ableton has allowed this in writing, or a limited legal permission exists hereto.
9.3. If the right of use granted to you ends, e.g. after the exercise of contractual or legal rights of withdrawal, you are obliged to delete all stored data, to which the purchase of the goods from Ableton referred, from your computer system, unless you are prohibited from doing so due to mandatory legal or regulatory order. All data carriers or copies and written or textual documentation of corresponding data from Ableton must be deleted or returned immediately to Ableton.
10. Limitations of Liability
10.1. Ableton is liable without limitation according to the statutory provisions for your damages caused by intentional or grossly negligent conduct of Ableton or its vicarious agents, with the exception of liability under the Product Liability Act (ProdHaftG) or comparable laws in other jurisdictions that may apply and for injury to life, limb or health.
10.2. In all other respects, Ableton's liability for claims for damages – regardless of the legal grounds – is limited in accordance with the following provisions, unless otherwise stipulated in an express warranty by Ableton:
a) Ableton shall only be liable for damages caused by slight negligence insofar as they cause damage to essential contractual obligations ("cardinal obligations"). Cardinal obligations are those contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the user may rely. Insofar as Ableton is liable for simple negligence in the following, Ableton's liability is limited to the typically foreseeable damage.
b) Ableton's liability for damages caused by the loss of data and/or programs due to ordinary negligence is limited to the typical recovery effort that would have been incurred if you had regularly and properly backed up your data.
c) The provisions of the preceding paragraph shall apply accordingly to the limitation of damages for futile expenses (§ 284 BGB).
10.3. The aforementioned provisions also apply to Ableton’s vicarious agents.
11. Recycling / Ableton Hardware
The Unique Identification Number (IDU) of Ableton pursuant to Art. R 541-10-9 Code de l’Environnement (AGEC law) for France is FR022569_06ETQM.
12. Dispute resolution for consumers within the European Union
Ableton does not participate in a dispute resolution procedure before a consumer arbitration board.
13. Final Provisions
13.1. Choice of Law. This Agreement shall be governed by the laws of the Federal Republic of Germany. If you are a consumer, the choice of law shall apply, but only to the extent that the protection afforded by mandatory provisions of the law of the country in which you have your habitual residence is not withdrawn. The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict of laws shall not apply.
13.2. Venue and jurisdiction. If you are an entrepreneur, the exclusive place of jurisdiction for all disputes arising from this contract is Berlin. The same shall apply if you do not have a general place of jurisdiction in Germany or if your place of residence or habitual abode is unknown at the time the action is brought. If you are a consumer with residence or habitual abode in a Member State of the European Union, in this case an action shall be brought before the competent court of the Member State of residence.
13.3. Referring to persons. Whenever the context requires, the masculine grammatical gender shall include the feminine grammatical gender and other gender identities.
13.4. Languages. German, English, French, Spanish and Japanese versions of these GTC are available.
13.5. Place of performance for entrepreneurs: If you are an entrepreneur, the place of performance is Voerde, Germany, unless otherwise agreed.