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Ableton strongly recommends a complete data backup before starting a Zoom® Session. Ableton exempts any liability for the loss of data, due to omission of a data backup by users before starting a Zoom® Session.
Download the Zoom client for your operating system here.
Be sure to enable Remote Control in Zoom's web portal so that our Technical Support colleague can access and control your computer. Instructions on how to do so are found here.
Before you start Zoom for your remote support session, please minimize or close any programs except Live.