Live does not start and an error message says “The application has failed to start due to a side-by-side configuration error”.
I just bought a new computer and wish to sell my old one. How do I remove my Live authorization from my old computer?
In general, it is recommended that you format your drive and re-install the system software before you sell your computer.
I can't get Live to start in Mac OS X. Every time I double-click on the application icon, it starts to boot and then fails.
Please use the latest installer from our downloads page. If this does not help, please contact: email@example.com
A Partner Instrument has been installed but the Library shows “empty” folders where content is expected.
I've purchased a Fender amp which came with a Live Lite installation disk. How can I obtain my Live Lite serial number?
To obtain your Live Lite Fender Edition serial number, please follow the steps outlined in this Fender FAQ entry.
You can install Live on two of your own computers (Mac, PC or both) if you have registered your product and you will not be using both computers at the same time.
You can install Live on two of your own computers (Mac, PC or both) if you have registered your serial number on our registration page and you will not be using both computers at the same time.
Certain Windows audio driver types cannot be selected in Live.
It is not necessary to uninstall EIC 1 before installing the new version. When installing EIC 2 over a previous installation, Live will ask you whether or not it should delete the original samples.
Please be sure that the Live Set was not created with a newer version of Live. If this is the case, please update to the latest version of Live.