Live 9.1.8 - 64 bit - Live crashes when trying to export video

Hi All,

Currently I cannot export video from Live 9.1.8 as it crashes.

Repro steps:

1. Launch Live.
2. Drag a video into the timeline (.mp4 or .mov).
3. Select File-->Export.
4. Set 'Create Video' to On.
5. Click Export.
6. Confirm Video Export settings when prompted.

 

Results:
Live reaches the video export stage and then shows the 'Live has stopped working' dialogue which results in a crash once dismissed. A .wav will be generated but the video file will be blank.

I've tried a variety of settings during the above steps, to no avail. One thing I noticed is that MPEG-4 is the only available video encoder option. Is there anything else I can install to show more options here? 

I'm currently using the recommended free codecs here:

https://www.ableton.com/en/articles/live-64-windows-video-playback/

Any advice would be appreciated.

Cheers.

21 followers

dopepoo 2 years ago | 1 comment

18 answers

  • elleorde
    contribution
    3 answers
    7 votes received
    5 votes

    Make sure you set the wav export audio bit depth to 16bit before exporting. Worked for me after process of elimination. Haven't tried keeping the wav export at 24bit and setting video audio bit depth to 24 bit - perhaps that would also solve the problem but I think it's better doing the export at 16bit when exporting video. Hope that helps.

    2 years ago | 0 comments
  • Scott Stewart
    contribution
    1 answer
    3 votes received
    3 votes

    I don't really have an answer for this or know if what I have to share might help anyone figure it out... but I've noticed it has something to do with settings in the preferences and my audio interface. Ableton will freeze if I try and export with Focusrite USB 2.0 Audio Driver set as the audio device. It will export if I set my audio device to be ASIO4ALL V2.

    2 years ago | 0 comments
  • phattywiggins
    contribution
    1 answer
    2 votes received
    2 votes

    Same here. (whatever the latest version is as of 10/7/2015)

    Has anyone reached out to support, or are we just complaining to each other here?

    2 years ago | 0 comments
  • newdawnfades
    contribution
    1 answer
    2 votes received
    2 votes

    I am also having this problem. As far as I can see, all exporters fail to export anything at all. Or they crash.

    This is extremely frustrating as I've just cut masses of video in Ableton. I am sending on the crash reports to them now and I hope they resolve this situation as fast as possible as the software is currently unusable.

    8 months ago | 0 comments
  • Jan Holm
    contribution
    1 answer
    1 vote received
    1 vote

    Nothing to add - other than I'm getting the same thing with 9.2.1 64bit

    2 years ago | 0 comments
  • mauronedj
    contribution
    2 answers
    2 votes received
    1 vote

    Same here,

    Hope ableton will make something to fix that!

    2 years ago | 0 comments
  • jczimm
    contribution
    2 answers
    2 votes received
    1 vote

    Same here, 9.2.3b3 64bit.

    2 years ago | 0 comments
  • mauronedj
    contribution
    2 answers
    2 votes received
    1 vote

    I've tried once but they said that it's not repeatable in they're machines!

    2 years ago | 0 comments
  • monte32
    contribution
    2 answers
    3 votes received
    1 vote

    Same problem here. Not that keen on lowering to 16 bit

    1 year ago | 0 comments
  • garryj99
    contribution
    1 answer
    1 vote received
    1 vote

    same here.

    1 year ago | 0 comments
  • kromdar
    contribution
    1 answer
    1 vote received
    1 vote

    Hey! So I searched far and wide and couldn't find an answer to this problem so I came up with my own solution, albeit a little janky. First, I stretched my video window to be the native resolution of my videos (640x480.) Next, I opened Quicktime player and hit the "New Screen Recording" function. I proceeded to play back my session and record the video window. I then cropped the video and voila. It's exported. I had been trying every other fix I found on the internet and none worked so hopefully this janky method helps someone. 

    1 year ago | 0 comments
  • Emile1234
    contribution
    1 answer
    1 vote received
    1 vote

    Hey guys,

    I've had the same problem with ableton 9.5 standard (windows 10) crashing when exporting a video. The crash appears in the 'analizing master' process when it reaches 100%. Iv found though that the export works after changing my audio export sample rate to 44100 and bit depth 16

    1 year ago | 0 comments
  • Geeke
    contribution
    1 answer
    1 vote received
    1 vote

    Hi everybody,

    Same problem here. when dragging and dropping a video file into an audio track... Instant Ableton  (9.6) crash....

    Any thoughts?

    1 year ago | 0 comments
  • hurricaneDJ
    contribution
    1 answer
    1 vote received
    1 vote

    I'm having a similar problem... Live not crashing completely, but about1/2 way through the render of a 60min video mix, the video window freezes and the export stops. The QuickTime it creates has video up until the point where it froze, and the audio all the way through...
    WAV file creates is complete too. Tried several settings. Usually QuickTime works great for me... also tired removing some of my video edits. No luck. Any ideas? I'm on MBP i7. 16gig ram 2tbSSD
    Live 9.7 suite.

    10 months ago | 0 comments
  • Lebardot79
    contribution
    1 answer
    1 vote received
    1 vote

    SAme problem here too! Any idea??

    ---------------

     

    Geeke
     
    1 vote

    Hi everybody,

    Same problem here. when dragging and dropping a video file into an audio track... Instant Ableton  (9.6) crash....

    Any thoughts?

     

    10 months ago | 1 comment
  • Mike97112011
    contribution
    1 answer
    1 vote received
    1 vote

    Same problem here as well Live 9.7.1.  Followed the instructions as per (https://help.ableton.com/hc/en-us/articles/209773125-How-do-I-set-up-my-Windows-system-so-I-can-properly-play-back-video-with-the-64-bit-version-of-Live-) can stream video window with audio fine while in session view, however, as soon as I go to export audio/video, it exports WAV audio fine but crashes as soon as it gets to exporting the video part.  Seeing as many posts as there are, this has obviously been a problem and for some time.  I hope Ableton can fix these issues soon as I've already sent them multiple crash reports this month outside of video exporting issues.

    9 months ago | 0 comments
  • philipjbrennan
    contribution
    1 answer
    1 vote received
    1 vote

    Only fix is if you change to 16 bit video and audio... : /

    5 months ago | 1 comment
  • mdpick88
    contribution
    1 answer
    1 vote received
    1 vote

    Followed all the advice here for the same problem. It is not crashing any more, but the files that get exported won't play. 

    4 months ago | 0 comments

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