APC40 problem. HELP!

I started out with Live Intro. When my APC was plugged in and turned on, I would start up Ableton and it would recognize the device and I was able to control the program. I realized Intro didn't do much, so I downloaded the Suite trial. The APC worked just fine with that, as well. My trial then expired, so I purchased the full version of Ableton Live Suite 8. That's where the problems started.

Now, when I start up Live, the APC doesn't react. Ableton is recieving MIDI signals, as it indicates in the upper right-hand corner. However, the APC itself acts as if Ableton isn't running. None of the buttons, faders, or knobs on the device control any aspect of the software.

Any help would be greatly appreciated, as I very much enjoy producing music. But right now, I can't do jack.

Thanks in advance! 

21 followers

Kneufin 2 years ago | 1 comment

14 answers

  • Eppe
    contribution
    99 answers
    125 votes received
    2 votes

    Hi Kneufin!

    I don't own an APC, but this might help: go to preferences and click the tab 'MIDI sync'. The APC20 and APC40 are listed in the control surface list if you click on it (it probably says 'none' right now, change it to APC20/40).

    Also, there's a lesson on how to get your MIDI hardware to work with Live, click on 'Help' -> 'Help view' (top of the Live screen). The help window appears on the right, and there under 'Setup' it says 'Learn how to setup your MIDI hardware'. This lesson takes you through the process step by step.

    2 years ago | 0 comments
  • Der Housardeur
    contribution
    4 answers
    2 votes received
    2 votes

    THIS IS TO ALL VISTA USERS:

    Please UPGRADE to Windows 7 x64/x86 ...

    MUCH less problems PLUS more intensive developement by hardware vendors ... ;-)

    Mikel

    PS: I am NOT a Microsoft dealer; just an at last happy producer who went through a LOT of Vista issues ... :-)

     

    2 years ago | 0 comments
  • hameon
    contribution
    1 answer
    2 votes received
    2 votes

    Is anyones APC40 freezing. All the controls still work on ableton (on the screen) but the actual lights on the APC40 are frozen.

    I leave it for a while and some times it lags back into working but then still after like 5 minutes of work it happens again.

    please help, so unbelievably frustrating  

    1 year ago | 0 comments
  • Der Housardeur
    contribution
    4 answers
    2 votes received
    1 vote

    Hi Estevan,

    XP is OK in x86 (32 bit) version: almost no problems; does not like controller devices on USB hub.

    XP x64: difficult to GET drivers today; they all run developement for Windows 7

    Windows 7 x86/x64: no problems using appropiate (x86/x64) drivers.

    I know upgrading is difficult and took 2 days for me BUT there's also Abobe CS 5, Quark Xpress 9, Office 2007 aso. but there were no issues.
    I searched all drivers BEFORE the upgrade and created a driver CD

    Generally I can say that for me the Win 7 upgrade whas been IT.

    I REALLY don't have ANY problems on my machine; maybe it's just the right hardware.

    AND AGAIN: Do NOT use USB hubs for MIDI controllers.
    USB hubs are very good for HDs, cameras, printers (not all though) ...

    2 years ago | 1 comment
  • parable66
    contribution
    2 answers
    2 votes received
    1 vote

    Will anyone give any better advice than change your OS? :P

    I am having the issue as well, It worked right out of the box, but today, It is doing just as the original poster described. I can control stuff, but It doesn't have the red box highlighting the 8 tracks in ableton.

    1 year ago | 0 comments
  • DJ Jam-S
    contribution
    1 answer
    1 vote received
    1 vote

    I had roughly the same problem with my APC20 on Win7 64bit and Live 8.3.4 (using the apc didn't work at all).

    For me it helped to start Live as administrator once and then configure the midi settings to use the apc. After this starting without admin priviledges also initializes the apc.

    1 year ago | 0 comments
  • Jehos
    contribution
    1 answer
    1 vote received
    1 vote

    I don't have a solution, but I've run into the same problem on both Windows 7 64-bit and Windows 8 64-bit.  My APC 40 refuses to work correctly if it's plugged into a USB3 port.  It works just fine on a USB2 port on the same machine.

    If you have an available USB2 port, use that.  Mine is working fine on a powered USB2 hub.  The powered part (meaning there's an electrical plug that goes from the hub to the wall) seems to make the difference since the APC 40 is a bus-powered device.

    1 year ago | 0 comments
  • estevan carlos benson
    contribution
    5 answers
    5 votes received
    0 votes

    Tell us what operating system and computer you're using.

    2 years ago | 0 comments
  • Bayan
    contribution
    3 answers
    0 votes received
    0 votes

    I have the same issue (APC40 and MPK61). I went through forums since January. I'm really getting mad now. I can't get any relevant help either from Ableton or the store where I bought my gear and the phone support of AKAI doesn't fit with my working hours.

    I have done whatever I was recommended to and there is still no result.  I’m with Vista 64.

    The only hint I read online is that there might be an issue with Logitech drivers. Apparently, it takes over in the priority the computer deals with peripherics or something. I bought a wireless keyboard shortly after Christmas and that might be the source of my problems. I tried to uninstall anything related to Logitech but it still doesn't work.

    I am really clueless. I saved for years to buy all that stuff, it doesn't work and nobody (corporate side) solves the issue. It is like buying a brand new car and not getting the keys.

    Please help!

    2 years ago | 0 comments
  • estevan carlos benson
    contribution
    5 answers
    5 votes received
    0 votes

    I've personally had a history of horrible USB device issues on Windows.  I've had no issues on the Mac.  This is why it's critical to know what OS you're using.

    2 years ago | 0 comments
  • Bayan
    contribution
    3 answers
    0 votes received
    0 votes

    Well, I don't know for Eppe (original post), but as I said, I’m with Vista 64.

    2 years ago | 1 comment
  • Der Housardeur
    contribution
    4 answers
    2 votes received
    0 votes

    ON MACs ALSO: DON'T use usb hubs for MIDI controllers

    Bye for now

    ;-)))

    2 years ago | 0 comments
  • Bayan
    contribution
    3 answers
    0 votes received
    0 votes

    Thank you all.  It's very kind.

    2 years ago | 0 comments
  • Der Housardeur
    contribution
    4 answers
    2 votes received
    -1 votes

    Try to upgrade to WIN 7 x64; I run (all of them @ the same time!):

    - Live Suite 8.2.5
    - Native Instruments Komplete 7
    - AKAI/Ableton APC40 Controller
    - Novation Remote ZERO controller w/ Automap
    - MicroKORG synced with Live
    - EDIROL PCR-800 controller keyboard
    - Behringer BCF-2000 motor mixer as Mackie Control Emulation
    - TASCAM US-144 audio interfsace

    ... ALL under Windows 7 x64 with NO PROBLEMS; I even can switch them OFF and back ON. They work ... ;-)

    I REALLY suggest to get rid of VISTA! It's buggy - especially the x64.

    I think the POINT are the USB-DRIVERS for Vista..
    I have been VERY afraid of the Win 7 x64 driver searching for all those devices.

    BUT ... Surrrprize surrrprrize ... :

    ALL of my device vendors do have drivers for Windows 7 x64 for download.
    I installed them all ... and I am VERY happy to have a REAL FAT DAW (i7, 12 gb RAM, ASUS Sabertooth MB a.s.o.) running Windows 7 PRO x64; no bugs, no crashes, no problems @ all ...

    Another question:

    Do you use a USB hub? If YES, that might be another answer to your problems.

    MOST of USB controlling devices do NOT like USB hubs. They are better connected DIRECTLY to PC/Mac/Notebook.

    Have fun testing AND have a result like MINE ... ;-)

    All the best

    Mikel
    :-)

    2 years ago | 0 comments

You need to be logged in, have a Live license, and have a username set in your account to be able to answer questions.

Answers is a new product and we'd like to hear your wishes, problems or ideas.