Live now crashes EVERYTIME I try to export help!!

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nonfikshun
Posts: 3
Joined: Sat Mar 21, 2009 1:44 pm

Live now crashes EVERYTIME I try to export help!!

Post by nonfikshun » Mon Mar 23, 2009 1:58 pm

I am having a problem..recently Live has been crashing everytime I try to export. It allows me to try to save the .wav, but then doesn't make it to the sample analysis save...it freezes on a "collecting info" screen then crashes altogether. Sometimes when I try to save the set (.als)..it saves successfully then crashes. I have tried on numerous projects same results..

Model Name: MacBook
Processor Name: Intel Core 2 Duo
Processor Speed: 2.2 GHz
Memory: 1 GB

dorsch
Posts: 52
Joined: Tue Jul 10, 2007 12:24 pm
Location: germany
Contact:

Re: Live now crashes EVERYTIME I try to export help!!

Post by dorsch » Mon Mar 23, 2009 5:01 pm

I had exactly the same problem, around november/ december 2008.
the only thing i figured out was, the crash while exporting happend
only with projects i had made back then with live 6!

actually i am also with a white mb.
the problem is still there.
i had to record all single tracks via digital out to another daw

this really is a pain in the ass problem

dorsch
macbook 2.1 | focusrite saffire | tla fattrack | fmr rnc | dark energy | lemur | launchpad | ...

kleine
Posts: 1854
Joined: Sat Dec 15, 2001 11:46 am
Location: ableton
Contact:

Re: Live now crashes EVERYTIME I try to export help!!

Post by kleine » Mon Mar 23, 2009 5:10 pm

Hello nonfikshun,

I recommend to send us the Log.txt/Crashlog files.
This file contains useful information for identifying problems. The Log.txt file can be found in following location:
• Windows (Live 3): (Installation Directory)/Ableton/Preferences
• Windows (Live 4 and later versions): C:/Documents and Settings/your user name/ Application Data/Ableton/Live/Preferences
• Windows Vista: c:/users/username/appdata/roaming/ableton/live/preferences/
• Mac OS X: /User/Library/Preferences/Ableton

Note that on some Windows systems the application data folder is hidden by default. Here is what you have to do to make it visible:
Windows XP/2000
1. Launch Explorer.
2. Select Tools/Folder Options/View.
3. Check "Show hidden files and folders."
Notes:
OS X users: If you experience Live crashes, please send us also your Live Crash Log. You can find this here: /Users/Library/Logs/CrashReporter/Live.crash.log
• Please send the files as .zip attachment.

Best,
Christian

nonfikshun
Posts: 3
Joined: Sat Mar 21, 2009 1:44 pm

Re: Live now crashes EVERYTIME I try to export help!!

Post by nonfikshun » Mon Mar 23, 2009 5:53 pm

I did..3 days ago..no response yet. So i figured I'd come here.

nonfikshun
Posts: 3
Joined: Sat Mar 21, 2009 1:44 pm

Re: Live now crashes EVERYTIME I try to export help!!

Post by nonfikshun » Thu Mar 26, 2009 11:05 pm

Anybody?! This is very frustrating and I need some suggestions...

FadY
Posts: 33
Joined: Wed Apr 08, 2009 3:00 pm
Contact:

Re: Live now crashes EVERYTIME I try to export help!!

Post by FadY » Mon Jul 20, 2009 8:24 pm

I also have this problem... When will it be fixed, please?

Processor Name: Intel Core 2 Duo
Processor Speed: 2.0 GHz
Memory: 4 GB

Alex
Posts: 4006
Joined: Wed Apr 03, 2002 1:07 pm
Location: Ableton Headquarter

Re: Live now crashes EVERYTIME I try to export help!!

Post by Alex » Mon Jul 20, 2009 8:42 pm

Hi guys,

you could help us to isolate this problem when using the latest beta and try to get that crash there.
http://forum.ableton.com/viewtopic.php?f=1&t=119693

Starting the beta after a previous crash should create a bug reporting package you could send us afterwards.

Thanks in advance

Regards
/Alex

FadY
Posts: 33
Joined: Wed Apr 08, 2009 3:00 pm
Contact:

Re: Live now crashes EVERYTIME I try to export help!!

Post by FadY » Mon Jul 20, 2009 9:07 pm

OK I will do it as soon as I have some time. Thanx for the reply!

FadY
Posts: 33
Joined: Wed Apr 08, 2009 3:00 pm
Contact:

Re: Live now crashes EVERYTIME I try to export help!!

Post by FadY » Fri Jul 24, 2009 8:24 pm

Alex, I sent the bug report to bugs@ableton.com and put you in copy.
Thanx for your support.

defcon1351
Posts: 58
Joined: Wed Jan 16, 2008 12:21 am

Re: Live now crashes EVERYTIME I try to export help!!

Post by defcon1351 » Fri Jul 24, 2009 9:45 pm

nonfikshun wrote:I am having a problem..recently Live has been crashing everytime I try to export. It allows me to try to save the .wav, but then doesn't make it to the sample analysis save...it freezes on a "collecting info" screen then crashes altogether. Sometimes when I try to save the set (.als)..it saves successfully then crashes. I have tried on numerous projects same results..

Model Name: MacBook
Processor Name: Intel Core 2 Duo
Processor Speed: 2.2 GHz
Memory: 1 GB

registry error, if it is a bootleg look for another one
Image

FadY
Posts: 33
Joined: Wed Apr 08, 2009 3:00 pm
Contact:

Re: Live now crashes EVERYTIME I try to export help!!

Post by FadY » Sat Jul 25, 2009 3:17 pm

defcon1351 wrote:
nonfikshun wrote:I am having a problem..recently Live has been crashing everytime I try to export. It allows me to try to save the .wav, but then doesn't make it to the sample analysis save...it freezes on a "collecting info" screen then crashes altogether. Sometimes when I try to save the set (.als)..it saves successfully then crashes. I have tried on numerous projects same results..

Model Name: MacBook
Processor Name: Intel Core 2 Duo
Processor Speed: 2.2 GHz
Memory: 1 GB

registry error, if it is a bootleg look for another one
I don't not know what about him but I have the same problem and I own an official version.

defcon1351
Posts: 58
Joined: Wed Jan 16, 2008 12:21 am

Re: Live now crashes EVERYTIME I try to export help!!

Post by defcon1351 » Sat Jul 25, 2009 5:18 pm

its the registry, try updateing from the site, if its a bootleg dont update from the site. or uninstall, delete everything related to ableton from the registry and reinstall
Image

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