Recovering ableton set with no crash file and only a crash report?

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88fingerspete
Posts: 5
Joined: Wed Mar 16, 2011 4:22 pm

Recovering ableton set with no crash file and only a crash report?

Post by 88fingerspete » Sat May 11, 2024 4:54 am

Freaking out a bit - just lost a full day of work for a project due monday. Would really appreciate any help!

Noticed ableton bugging out and I quickly saved - ableton created a file with no information in it, then crashed. No recover dialog appeared next time I opened ableton
went to C:\Users\88fin\AppData\Roaming\Ableton\Live 12.0.2\Preferences\Crash .... and there was nothing there from today. Checked earlier versions and recycle bin but no files there either.

The crash report is intact as a zip file however - sent it to ableton for help but I won't hear back from them until after this is due. Any way to recover from that .zip file??

Log file info --
2024-05-10T18:07:19.079940: info: Internal Error: From 5 to Audio queue timeout.
2024-05-10T18:07:34.083041: info: MemoryUsage: V: 17.1 GB, R: 7.9 GB, P: 7.9 GB
2024-05-10T18:07:34.083062: info: Exception: Fatal Error: Fatal error: the audio engine is not responding.
2024-05-10T20:54:44.359280: info: #######################################


Looked at the crash log and saw this, I think this is from when I tried to open again?
2024-05-10T20:54:51.084499: info: Exception: The file “C:\Users\88fin\AppData\Roaming\Ableton\Live 12.0.2\Preferences\CrashRecoveryInfo.cfg” cannot be copied.
2024-05-10T20:54:51.084536: error: History: Saving history and base document to C:\Users\88fin\AppData\Roaming\Ableton\Live Reports\Ableton Crash Report 2024-05-10 205450 Live 12.0.2\Preferences failed: The file “C:\Users\88fin\AppData\Roaming\Ableton\Live 12.0.2\Preferences\CrashRecoveryInfo.cfg” cannot be copied.

System info:
Ableton 12.0.2
Windows 10 AMD Ryzen 64 core Threadripper
128g ram

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