Customer Support Specialist (12 month contract) (d/f/m)

Your mission

As a customer support specialist at Ableton, you’ll be part of a diverse, international team that includes many musicians and experienced Live users. Your mission is to uphold Ableton’s reputation for attentive, customer-focused support. Success in this role requires strong self-motivation, the ability to view challenges from the customer’s perspective, and a genuine interest in enhancing the overall Ableton user experience.

We’re seeking a new team member with solid knowledge of Ableton Live and a passion for music technology. You should have prior customer service experience and excellent verbal and written communication skills in English, as well as proficiency in either French, Spanish, or German.

This is a full-time, 12 month contracted position. We offer the option to alternate flexibly between remote work and time on-site in our Berlin office.

Your responsibilities

• Deliver technical support to users via email

• Assist customers with sales and account-related inquiries through email

• Work closely with various teams across Ableton to resolve issues and improve workflows

• Contribute to team meetings and participate in dedicated workgroups

Your profile

• You bring a solid understanding of Ableton Live and feel at home working with audio hardware, software, and troubleshooting on macOS and/or Windows.

• You have a background in customer service and are comfortable working with customer support platforms.

• Your written and spoken communication skills are excellent in English and in either French, Spanish, or German (approx. C1 level).

• You approach challenges with a service-oriented mindset and naturally consider situations from the customer’s point of view.

• You thrive in collaborative environments while maintaining an independent, proactive, and solution-focused working style.

• You have the ability to work efficiently - especially during periods of high demand

Your application

• CV (without a picture)