Live 7 Suite ordering problem

xxxmorphicxxx · Post by **xxxmorphicxxx** » Thu Jan 03, 2008 7:51 pm

So after waiting 3+ weeks for Ableton to process my educational upgrade to the Live 7 Suite, I've become disgruntled enough that I have decided not to do it.

However, I'm in love with Live, and it is a program that I just can't do without so I'm still upgrading, but I think I'm just going to pay the $119 for just the software upgrade and forget about the EDU discount.

I'm worried that if I do this, knowing Murphy's Law, they will process my Suite order tomorrow on top of my upgrade today. Does anyone know if this is actually going to be an issue? What can I do to protect myself?

leedsquietman · Post by **leedsquietman** » Thu Jan 03, 2008 8:44 pm

Be patient. Now New Year has passed why not call them and see what's happening. You are entitled to the discount and the whole Suite is amazing, you will regret not taking advantage of the EDU offer for the Suite, trust me.

And Ableton - come on and give this guy a break, he is a loyal customer !

DjViral · Post by **DjViral** » Thu Jan 03, 2008 9:38 pm

man xxxmorphicxxx , I know exactly how you feel, I sent my edu form for Ableton in before christmas, and was hoping for a response at least b4 the new year, and nothing. Now i'm worried my student ID won't be valid because of the new year, ad they'll use their delay as a way of making me pay full price. I even tried calling which is a stupid idea. The US phone line just rings and rings and then hangsup. I mean can they not take calls, is it too early in the year, they only have one phone line? what is the US office being run out of f*ckin basement.

mike holiday · Post by **mike holiday** » Thu Jan 03, 2008 10:51 pm

my wife ordered me the wrong upgrade for xmas

it was really sweet of her to log in and go for it herself to surprise me.

all she knew was that it cost around $300

i guess the suite was miss priced?

so i'v got a 7 sn i can't use
and probably a box in the mail i'll have to mail back

i feel your pain... we are all waiting to hear from the abe's

Sara · Post by **Sara** » Fri Jan 04, 2008 11:22 am

Hello everyone,

We are sincerely sorry for the delay in processing your orders. We are working as quickly as possible to get back to all of you individually.
Please call the Berlin Customer Care office with questions or concerns.

To reach us dial: (00) 49 30 288 763-212

We are available between 10:00am and 10:00pm Monday through Thursday, and 10:00am-6:00pm Friday.

Click here for the current Berlin time: http://www.timeanddate.com/worldclock/city.html?n=37

Again, we are sorry for the delay, and we appreciate your patience.

Sara

Sara · Post by **Sara** » Fri Jan 04, 2008 11:54 am

For the most direct customer care service call this extension:
(00) 49 30 288 763-231

Thanks,
Sara

Live 7 Suite ordering problem

Live 7 Suite ordering problem

Customer Care Contact Correction