Ableton support: No response?

[skeletunes]

Regarding my "noise issue" with Live and OS X...

http://www.ableton.com/forum/viewtopic. ... 3984#13984

Why won't Ableton respond to my support requests?

I've sent them e-mails, posted here in their forums...nothing.

As someone who has supported Ableton and bought the first version of Live AND the 2.0 upgrade, I'm a little disappointed that they don't seem to have the time or the inclination to respond to my problem with their software.

Anyone else getting the silent treatment from Ableton, support-wise?

- martin

[Alex]

Hi skeletunes,

you are right. I thought I posted a comment about this but it seems that I forgot to do so. Sorry about that.

Please read my posting in http://www.ableton.com/forum/viewtopic.php?t=2689

regards,
Alex

[Ableton Ulf]

Hello Martin,

we are sorry that our support is delayed. Unfortunately our supporter is not in the office until Wednesday. Meanwhile I take care the problems I can handle. Please be a little patient.

Regards, Ulf Kaiser

Regarding my "noise issue" with Live and OS X...

http://www.ableton.com/forum/viewtopic. ... 3984#13984

Why won't Ableton respond to my support requests?

I've sent them e-mails, posted here in their forums...nothing.

As someone who has supported Ableton and bought the first version of Live AND the 2.0 upgrade, I'm a little disappointed that they don't seem to have the time or the inclination to respond to my problem with their software.

Anyone else getting the silent treatment from Ableton, support-wise?

- martin

[skeletunes]

All I needed to hear is that you're aware of the problem and are working towards a solution.

Thanks,

martin