Etiquette in exchanges with support people

[sporkles]

When is a support e-mail conversation over? Let's say the support rep has told you "please let me know if I can be of
further assistance", and you know that they can't, regardless of whether your problem was solved or not: do you thank them,
or do you stop wasting their time?

[smutek]

off topic!

[sporkles]

I meant audio software company support, smartass!

[Jan Holm]

Might be a personal thing, but I would keep theese
things at an absolute minimum.

Reminds me of an old colleage who had a hard time
not having the last email. Hated it but loved the
occasional ridiculous email rides I took him on.

[Alextronica]

I totally thank them and let them know where the problem stands.

I think they appreciate the feedback so they know if the advice worked or not.

Usually their advice helped. I email back thanking and saying it worked, they email back and say "right on glad I could help" and I leave it at that.

my 2 cents anyway.

[sporkles]

Yeah, I usually end up thanking them myself, too. Just wasn't sure if it mattered at all.

[SubFunk]

i usually always reply a simple 'thank you'.

i know some people receive millions of e-mails a day, but it is something built in me to say 'thank you' if i am satisfied / happy with some help given.