Ableton support dept. rocks!

weeddigger · Post by **weeddigger** » Tue Nov 04, 2008 1:17 pm

+ 2 for great service from the Abes!

rozling · Post by **rozling** » Tue Nov 04, 2008 2:05 pm

Yep the guys have always been a pleasure to deal with. I also think it's really cool how Mr. Henke comes on here and goes into detail on the technical stuff.

leedsquietman wrote:Arturia

Been waiting two and a half weeks for them to come back on a simple issue - still no response even after a follow-up mail!

djgroovy · Post by **djgroovy** » Tue Nov 04, 2008 2:21 pm

Yes, with the exception of the period when L7 came out, big props to Abes support.

AaronShaver · Post by **AaronShaver** » Tue Nov 04, 2008 5:26 pm

creature wrote:Out of interest, what was the feature you requested?
Steve

I asked for an optional UI that would support high-resolution and/or multiple monitors displays. Right now it's a program that's designed to work in one, compact window, but that means you have to do a lot of tab, shift-tab, etc. to get all the options to come up as you use it.

Crash · Post by **Crash** » Tue Nov 04, 2008 5:46 pm

Crash wrote:"Trying" sometimes is not enough.

Unfortunately Support just proves again that too often they don't even try.

Dom wrote:It makes no sense to try judging midi clock sync using phase tests and we will not investigate this further.

davidrossi@nc.rr.com · Post by **davidrossi@nc.rr.com** » Tue Nov 04, 2008 6:05 pm

Both from a technical and sales support perspective. And Live 7 Suite is

B A D A S S !!!

andydes · Post by **andydes** » Tue Nov 04, 2008 6:20 pm

NinthAgenda wrote:
creature wrote:Out of interest, what was the feature you requested?
Steve
I asked for an optional UI that would support high-resolution and/or multiple monitors displays. Right now it's a program that's designed to work in one, compact window, but that means you have to do a lot of tab, shift-tab, etc. to get all the options to come up as you use it.

And they said they were on the case?

Get in! People have been asking for this since i joined, at least.

dom · Post by **dom** » Tue Nov 04, 2008 7:31 pm

Dual monitor etc.: Big point on the wishlist, you bet! - but you know the announcement policy:
Ableton would almost never answer a feature request with "we're working on it".

Cheers,
Dom

djgroovy · Post by **djgroovy** » Tue Nov 04, 2008 7:34 pm

dom wrote:Dual monitor etc.: Big point on the wishlist, you bet! - but you know the announcement policy:
Ableton would almost never answer a feature request with "we're working on it".

Cheers,
Dom

Reading between those lines, i can tell i'm gonna have to buy a second monitor next year.

dom · Post by **dom** » Tue Nov 04, 2008 9:45 pm

I strongly suggest pointing your spell checker between those lines ;-)

Cheers,
Dom

djgroovy · Post by **djgroovy** » Tue Nov 04, 2008 9:48 pm

I'll put that MS Office paperclip thing on it.

Human Koala · Post by **Human Koala** » Tue Nov 04, 2008 9:52 pm

Always here, always nice
i need them three times, never failed

Thanx guys

HK

AaronShaver · Post by **AaronShaver** » Tue Nov 04, 2008 10:09 pm

dom wrote:Ableton would almost never answer a feature request with "we're working on it".

Here's the exact quote from my email:

"We have this on our internal wish list already.. So, we are working on it!
But it is more complicated than it seems to be and will take a while until the work is finished..."

[dfi] · Post by **[dfi]** » Wed Nov 05, 2008 12:07 am

Here's the exact quote from my email:

"We have this on our internal wish list already.. So, we are working on it!
But it is more complicated than it seems to be and will take a while until the work is finished..."

I wrote this email and...
...sorry to disappoint you; my choice of words was not the best..

What i meant was: we are working on every feature wish on our wish list.
Working means: we are either evaluating the pros and cons of a wish, prioritising it or implementing it as a feature into the code.
All of these steps are hard work... -> so yes, somehow we're working on it but the official and dry ableton statement is "it's on the wishlist for future consideration"

best,
dfi

Tone Deft · Post by **Tone Deft** » Wed Nov 05, 2008 12:18 am

[dfi] wrote:
Here's the exact quote from my email:

"We have this on our internal wish list already.. So, we are working on it!
But it is more complicated than it seems to be and will take a while until the work is finished..."
I wrote this email and...
...sorry to disappoint you; my choice of words was not the best..

What i meant was: we are working on every feature wish on our wish list.
Working means: we are either evaluating the pros and cons of a wish, prioritising it or implementing it as a feature into the code.
All of these steps are hard work... -> so yes, somehow we're working on it but the official and dry ableton statement is "it's on the wishlist for future consideration"

best,
dfi

GET BACK TO WORK!!!!
we want, no we NEED Live 8!!!!!!!

Ableton support dept. rocks!

I too have had very good customer service from Ableton