unlock/reauthoriziation

[frugalpole]

hello,

hopefully someone from hq/support is trolling around...

i need my unlocks reset. i just received my computer back from apple service. ... and new logic board requires a new authorization....

1 of my auth's went to new user on this computer prior to the logic board replacement. i was quite shocked that a new user on the same machine required a separate authorization.

help?

dan

[frugalpole]

as a side note, my

account/license page says that is successfully been authorized as of today. but it is clearly not.

[frugalpole]

my best guess is that it is authorizing the library content, but not the actual application. i'll upload image soon.

i've been at this for 10 hours. super frustrated. as a paying/legit user.

[frugalpole]

http://danlukas.com/imageuploads/fail.png

here is a weird image of what is happening. saying it's authorizing. but it is clearly not. i think its authorizing the packs, but not the app itself. idk.

[kleine]

Hello Dan,

You don´t need to reauthorize a new user on the same machine but you need to manually copy the unlock file - see:
http://www.ableton.com/pages/faq/author ... aq_14_link
In any case, you can authorize online again.
If there are still problems, please contact unlock@ableton.com

best,
Christian