PUSH 3 DIsplay issues
Posted: Tue Jan 16, 2024 8:41 pm
I purchased this PUSH several months ago, I renovated my house and only first setup the unit in December. I noticed the issue right away. What happens if after 4-5 minutes, the PUSH display goes blank and the unit just resets. The buttons then stop functioning and the display comes back up and states that I need to connect the Push to a computer and open Live. Something interesting is that after it does this, If I hit the power button on the Push, nothing happens. I have to disconnect the power supply to resolve.
Troubleshooting steps taken that haven't resolved
On my desktop machine: HP Z2
• I’ve disabled one drive, see attached screenshot.
• I’ve updated to the latest version of live
• Updated Push3 firmware
• Updated windows version 11
• Updated Graphics Card
• With push3 only connected to my machine, I still encounter the same problem. I open an empty set, the unit works fine for about 5 minutes, then the display on the unit goes blank, then it says please connect push3 to a computer and acts as if it’s not connected.
• I’ve tried multiple USB type C to USB type C connectors as well as tried USB Type C to regular USB.
• I’ve tried plugging the power supply into multiple outlets as well
On my notebook: HP X360 Zbook G5
• I don’t have one drive installed
• I’ve updated to the latest version of live
• Updated Push3 firmware
• Updated windows version 10
• Updated Graphics Card
• With push3 only connected to my machine, I still encounter the same problem. I open an empty set, the unit works fine for about 5 minutes, then the display on the unit goes blank, then it says please connect push3 to a computer and acts as if it’s not connected.
• I’ve tried multiple USB type C to USB type C connectors as well as tried USB Type C to regular USB.
• I’ve tried plugging the power supply into multiple outlets as well
I'm afraid that I might be outside the window for return. This sucks because I sold my push2 to buy this new one. This deployment of hardware that is not functioning is very sub par for my expectations from Ableton. If I dont receive a resolution soon, I'm going to start making youtube videos on how this is malfunctioning.
Anyone else having issues?
Troubleshooting steps taken that haven't resolved
On my desktop machine: HP Z2
• I’ve disabled one drive, see attached screenshot.
• I’ve updated to the latest version of live
• Updated Push3 firmware
• Updated windows version 11
• Updated Graphics Card
• With push3 only connected to my machine, I still encounter the same problem. I open an empty set, the unit works fine for about 5 minutes, then the display on the unit goes blank, then it says please connect push3 to a computer and acts as if it’s not connected.
• I’ve tried multiple USB type C to USB type C connectors as well as tried USB Type C to regular USB.
• I’ve tried plugging the power supply into multiple outlets as well
On my notebook: HP X360 Zbook G5
• I don’t have one drive installed
• I’ve updated to the latest version of live
• Updated Push3 firmware
• Updated windows version 10
• Updated Graphics Card
• With push3 only connected to my machine, I still encounter the same problem. I open an empty set, the unit works fine for about 5 minutes, then the display on the unit goes blank, then it says please connect push3 to a computer and acts as if it’s not connected.
• I’ve tried multiple USB type C to USB type C connectors as well as tried USB Type C to regular USB.
• I’ve tried plugging the power supply into multiple outlets as well
I'm afraid that I might be outside the window for return. This sucks because I sold my push2 to buy this new one. This deployment of hardware that is not functioning is very sub par for my expectations from Ableton. If I dont receive a resolution soon, I'm going to start making youtube videos on how this is malfunctioning.
Anyone else having issues?