8.1. Consumers in the EU have the following right of withdrawal:
a) For contracts concerning the delivery of Ableton hardware, books, clothing, bags, and other goods (“Goods”)
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us
Ableton AG
Schönhauser Allee 6-7
10119 Berlin
Germany
Phone: +49 30 568 39440
E-mail: contact@ableton.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to
Ableton c/o Rhiem Services GmbH
Zunftweg 20, Tor 10-13
46562 Voerde
Deutschland,
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.’
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.b) Contracts concerning the delivery of Ableton Live, Max for Live and Packs downloads (digital contents not stored on a physical data carrier)
b) Contracts concerning the delivery of Ableton Live, Max for Live and Packs downloads (digital contents not stored on a physical data carrier)
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us
Ableton AG
Schönhauser Allee 6-7
10119 Berlin
Germany
Phone: +49 30 568 39440
E-mail: contact@support.ableton.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Expiry of the right of withdrawal
In the following cases, you cannot or no longer withdraw your contractual declaration:
The right of withdrawal expires in the case of a contract for the delivery of digital content not on a physical data carrier if Ableton has started the execution of the contract after (i) you have expressly agreed that Ableton will start the execution of the contract before the expiry of the withdrawal period and (ii) you have confirmed your knowledge that you lose your right of withdrawal by your agreement with the start of the execution of the contract and (iii) Ableton has provided you with a confirmation in accordance with § 312 f BGB.
c) Contracts for the delivery of Ableton Hardware + Live Standard or Ableton Hardware + Live Suite (Goods and digital content ordered as a whole and delivered separately)
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us
Ableton AG
Schönhauser Allee 6-7
10119 Berlin
Germany
Phone: +49 30 568 39440
E-mail: contact@ableton.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to
Ableton c/o Rhiem Services GmbH
Zunftweg 20, Tor 10-13
46562 Voerde
Deutschland,
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.’
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.b) Contracts concerning the delivery of Ableton Live, Max for Live and Packs downloads (digital contents not stored on a physical data carrier)
d) Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To
Ableton AG
Schönhauser Allee 6-7
10119 Berlin
Germany
Phone: +49 30 568 39440
E-mail: contact@ableton.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.
8.2. To ensure an efficient and customer-friendly processing we kindly ask you to send the returns to the address mentioned in the delivery slip not to the address mentioned above.