Technical Support Agent (d/f/m)

Department: Commerce
Office: Ableton Inc. / USA
Schedule: Full-time

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Your mission

 Ableton is looking for a driven Technical Support Agent in the United States (fully remote) for our US support team. You’ll join a diverse team – many of which are musicians and Live users. Your job will be to provide attentive, friendly, and flexible customer support as well as assist in the creation and completion of team goals. This requires self-motivation, the ability to look at issues from a customer's perspective, and an interest in improving the overall user experience. We're looking for someone who is empathetic to the needs and motivations of our users and has a working knowledge of Ableton products as well as advanced knowledge in a broad range of music technology.

Your responsibilities

  • Answering customer inquiries via email and phone
  • Actively participating in team rituals and goal setting
  • Providing customer assistance with technical issues and usability questions
  • Filing, tracking, and gathering information about technical issues
  • Assisting with maintenance and updates to self-service resources for Ableton’s customers
  • Distributing customer feedback to Ableton teams and project managers
  • Collaborating with other Ableton teams to create the best overall customer experience

Your profile

  • Knowledge in advanced external audio/MIDI routing issues
  • Compassionate and adaptable customer service mentality
  • Strong oral and written communication skills in English
  • Fluency in Spanish preferred
  • Adaptable and responsive to feedback
  • Advanced proficiency with Windows platforms
  • Self-motivated, solution-oriented working habits
  • Comfortable working as part of a team and contributing to its success 
  • Working knowledge of Max for Live
  • Regularly use Ableton Live or other DAWs
  • Experience troubleshooting hardware and software issues
  • Strong organization and time management skills

Your application

If you like the sound of this role, please apply with the following documents and information:

  • CV or resume (without a picture)
  • Cover letter
  • Potential start date

About Ableton

Here at Ableton, we come from a wide range of cultural and professional backgrounds. What connects us is the shared belief that each of us has the skills and knowledge to contribute to the future of music culture.

We’re dedicated to what we do, and equally so about improving who we are. We work hard to foster an environment in which people can develop both personally and professionally. We believe that teams work best when they include a range of skills and experiences. That’s why we’re committed to becoming a truly inclusive workplace, providing equal opportunity in both our recruitment process and in the subsequent growth of an employee. Working here, you’ll have the opportunity to engage in mentoring, soft skills training and coaching. We care deeply about the balance between work and life, and support this with benefits surrounding health and fitness, mobility, working hour flexibility, the provision of ergonomic work equipment, as well as inspiration and tools for music-makers.

With us, you’ll work in a relaxed but dynamic environment, surrounded by people who love music and technology. You’ll be creatively challenged, encouraged to learn, and you’ll become part of an expanding, international company.

Apply for this position

Thank you for your interest in working with Ableton. Please fill out the form below.

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