Contact support or Ask other Live users

How to perform a fresh reinstallation of Max

  • Live Versions: 9
  • Operating System: ALL

It may be necessary to perform a fresh re-installation of Max to fix certain issues, for example if the standalone Max program was opened and the Trial period triggered.

Below is a step-by-step guide outlining how to remove the program, and all preferences from the operating system. For the span of this guide we will refer to 'Max X' as the version of Max we are troubleshooting. 

To begin, please remove the program by uninstalling via the 'Control Panel/Programs'  on Windows or remove the application folder from the following folder on Mac OSX.

Macintosh HD/Applications/Max X/

Please then delete the following folders: 

Vista / Windows 7 / Windows 8:

C:\Users\[username]\AppData\Roaming\Cycling '74\Max X Preferences Files\

32-bit: C:\Program Files (x86)\Cycling '74\Max X\

64-bit: C:\Program Files\Cycling '74\Max X\

Windows XP:

C:\Program Files\Cycling '74\Max X\

C:\Documents and Settings\[username]\Application Data\Cycling '74\Max X Preferences Files\


Macintosh HD:/Users/[username]/Library/Application Support/Cycling '74/

Please note that the Macintosh HD:/Users/[username]/Library on Mac OS X Lion and above is hidden by default.  You can find this folder using this guide. 

Max Content

If you are experiencing trouble with certain Max for Live content and wish to reinstall a Live Pack, please see this guide to delete a Pack

Reinstalling Max 

Finally, once all of the correct folders have been removed, please follow this guide to correctly re-install Max for Live.

Related topics: Installation Setup