In order to help you retrieve your serial number of your product you would need to contact us with the following information
You have already used all of your authorizations/unlocks.
You can authorize/unlock Live two times after you have registered.
Please see our authorization/unlocking instructions
You must first register your serial number properly on our registration page.
Live shows presets in the Library that belong to instruments that aren't purchased/unlocked.
Your Live license allows you to install and authorize/unlock Live on two computers, with the understanding that you will only use it on one at a time.
After an OSX software update, Live doesn't start correctly anymore.
If you do not change your computer's components or reformat your hard drive, you should not need to authorize/unlock Live again.
I found the Live serial number on the inside of the CD or DVD case, but where is the Hardware Code of my computer?
Live 8:no Hardware Code is required.Live 7 and earlier:the Hardware Code is presented in the Live Unlock dialog window after installation.