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Empty folders after Partner Instrument installation.

  • Live Versions: 1 - 9
  • Operating System: ALL

Symptom

A Partner Instrument has been installed but the Library shows “empty” folders where content is expected.

Reason

A Partner Instrument pack is installed but not authorized. The folders in Live's library appear empty because Live hides items that are not authorized.

Solution

  • Log-in to your Ableton user account.
  • Click in the license drop down chooser to open it.
  • Click “Add new product” at the bottom of the license list.
  • Enter the serial number received via email with the Partner Instrument purchase.
  • Click “Authorize” to activate the instrument on your machine.

Related tags: authorization installation library