Contact support or Ask other Live users

How do I order from the Ableton web shop?

  • Live Versions: 1 - 9
  • Operating System: ALL

Shopping at the Ableton web shop is safe and easy:

1. Select products
Browse the product pages and select the item(s) you would like to order by clicking "Add to cart." This leads you automatically to the shopping cart page. You can always see your cart status in the main navigation's "Shopping" section.

2. Check your shopping cart and go to checkout
Once you are on the shopping cart page, you can view the detail of the items you selected. You can also specify potential options, such as the Live manual's language. When you are ready to proceed with your order, click on the "Checkout" button.

3. Enter your personal details and address information
Fill in your personal information and address. In the event you are a registered user and already logged in, this information displays automatically. You can change this information if it is incorrect or out of date. Note that this will not modify your user profile. If you would like your order shipped to an address other than your billing address, please specify by filling in the "shipping address" section.

4. Review your order
This page shows all details regarding your purchase. When relevant, shipping costs are also displayed and you can then view the total amount of your order. Please check to see if everything is correct — you can still change all the information displayed on this page. When you are finished, check the box to confirm that you agree with the General Terms and Conditions, and then click the "Proceed to payment" button at the bottom of the page.

5. Enter your credit card information
Fill in your credit card details: card number, expiration date and CSC Code. CSC is the three-digit number printed on the signature panel on the back of your card immediately after the card's account number. Complete the process by clicking on "Submit Order."

Note that by clicking this button, you authorize us to charge your credit card.

As for credit cards, we accept VISA, EuroCard, Mastercard and JCB. As for debit cards, we accept VISA Electron.

6. Receive your order confirmation
If your order is approved, your order confirmation and your serial number appear immediately on your screen. Your serial number and all relevant information concerning your order will also be sent by e-mail within seconds after the transaction is complete.

If for some reason your order is not approved you will also be notified directly on screen.

Security and Privacy

Shopping at the Ableton web shop is safe: Your customer data is transferred using a 256-bit SSL connection. Please refer to Security and Privacy for detailed information.

Related tags: shopping