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Why isn't Live automatically updating? What can I do to make it work?

  • Live Versions: 8.3 - 9
  • Operating System: ALL

Check Live's Preferences

Make sure that Get Software Updates is enabled in the Library/Maintenance pane in Live's Preferences.

Enable_Software_Updates_L9.png

Restart Live

The download of an update is actually triggered when Live is started. If an update is released while Live is running, it won't download instantly. Please restart Live in order to let it find and download the update.

Wait a bit

Updates are very small files and the actual download usually should not last longer than a couple of minutes. If you quit Live before the download has finished, it is not resumed with the next start of Live. Instead, a fresh download of the complete update is started again. Therefore, it's best to just let Live complete the download.

The updated version will be launched automatically the next time you start Live. If you start very quickly after you've quit the older version, the update might not get applied correctly. So just wait a few seconds before restarting Live. 

Check your installation paths

If you're running Live on Windows, please make sure that it is installed at the default location. This is necessary due to access rights Live needs in order for the automatic update function to work properly. Live's installation path can be changed during the installation process, but depending on the specific permission settings, automatic updates might not be supported.

Check security applications

Please check all applications on your computer that observe downloaded data, like firewalls or anti-virus tools. Depending on their specific settings, they might not recognize Live's update files and block or quarantine them without further notice.

 

Learn more about automatic updates and their Preferences setting.

Related tags: installation