In order to help you retrieve your serial number of your product you would need to contact us with the following information
You have already used all of your authorizations/unlocks.
You must first register your serial number properly on our registration page.
Live shows presets in the Library that belong to instruments that aren't purchased/unlocked.
Your Live license allows you to install and authorize/unlock Live on two computers, with the understanding that you will only use it on one at a time.
After an OSX software update, Live doesn't start correctly anymore.
If you do not change your computer's components or reformat your hard drive, you should not need to authorize/unlock Live again.
I found the Live serial number on the inside of the CD or DVD case, but where is the Hardware Code of my computer?
Live 8:no Hardware Code is required.Live 7 and earlier:the Hardware Code is presented in the Live Unlock dialog window after installation.
The following procedure can only be performed by your computer's administrator.
Each computer requires its own unique authorization/unlock. You have to authorize/unlock Live again on your new computer.