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Where do I find Live's Crash Reports?

  • Live-Versionen: 8 - 9
  • Betriebssystem: ALL

Crash Report is a file archive, created by Ableton Live when launching Live the next time after a crash appeared, containing crash logs, information about your setup and a log of what Live has done since it was last opened.

A crash pack can be accessed through a link provided in a dedicated Live lesson which is shown on the right side of Live's application window, when Live is started the next time after a crash happened.

CrashReportLink.png

Live Lesson with the link to a Crash Pack

Please send those files as mail attachment to crashes@ableton.com in order to help our development team improve the stability of Live. Note: emails sent to the aforementioned address won't be answered. If you need further information about a crash, please visit our technical support page.

In cases where the lesson with the link is not shown, for example when Live doesn't start anymore, the Crash Report Packs can be found here:

Windows XP

\Documents and Settings\[username]\Application Data\Ableton\Live Reports\

Windows Vista, Windows 7, Windows 8

\Users\[username]\AppData\Roaming\Ableton\Live Reports\

Mac OS X

/Users/[username]/Library/Application Support/Ableton/Live Reports/

In the following knowledge base article you can learn how to access hidden folders on Windows and Mac.

There are no Crash Report Packs on my machine!

In certain cases, for example when Live doesn't launch anymore, no crash packs will be available. Please refer to the following article for information how to troubleshoot crashes while Live is launching. If this doesn't help, please send Live's log file to Ableton support. On Mac please also send the crash logs created by the system.

Live's log file can be found here:

Windows XP

\Documents and Settings\[username]\Application Data\Ableton\Live x.x.x\Preferences\Log.txt

Windows Vista, Windows 7, Windows 8

\Users\[username]\AppData\Roaming\Ableton\Live x.x.x\Preferences\Log.txt

Mac OS X

/Users/[username]/Library/Preferences/Ableton/Live x.x.x/Log.txt

On Mac the system crash logs are stored here:

OS X 10.4 (Tiger)

/Users/[Username]/Library/Logs/Crash Reporter/live.crash.log

OS X 10.5 (Leopard)

/Users/[Username]/Library/Logs/Crash Reporter/live.xxxx.crash (xxxx = crash date and time)

OS X 10.6/10.7/10.8 (Snow Leopard/Lion/Mountain Lion)

/Users/[Username]/Library/Logs/Diagnostic Reports/live.xxxx.crash (xxxx = crash date and time)

 

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