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After installing a new Live Pack, I get a message "This license belongs to another account".

  • Live-Versionen: 9
  • Betriebssysteme: ALL

Symptom

After purchasing and installing a new Live Pack, I receive the message:

"This license belongs to another account. Please log in with that account or contact unlock@ableton.com".

License belongs to another account

License belongs to another account

Reason

When you purchase a new Live Pack, your Ableton Live license is updated to include the serial number for your new Pack. However the Live program needs to be re-authorized to reflect these changes. 

Solution

  • Click OK on this dialogue window.
  • After the Pack is installed, Live will  ask you to re-authorize your License, via the Preferences. 
Authorize through the Preferences

Open Preferences

  • Follow the steps to authorize your license once again. 

You can also find this option this by navigating to:

  • Live's Preferences → Licenses / Maintenence
  • Click "Authorize at ableton.com"

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