My brand new Push 2 seems to have a stuck Pad. What can I do?

My brand new Push 2 seems to have a stuck Pad. Short of bringing it in for service (and I'm about to go on tour), what can I do? Calibration? 

Is there a test of some sort? Any help is appreciated.

14 followers

Nailosity 1 year ago | 0 comments

9 answers

  • elchrisso
    contribution
    1 answer
    2 votes received
    2 votes

    same problem here.  on a push 2, its just one pad, always the same pad.

    11 months ago | 0 comments
  • roby
    contribution
    2 answers
    7 votes received
    1 vote

    Did you contact support or got an answer or resolution to this?

     

    I have experienced this issue on and off since I got my Push 2 as well. Last night, a whole row of pads were experiencing this behavior. I think that closing Live, turning off Push, disconnecting it, and reconnecting and restarting Live may be a solution at time. Another option is to mess with the sensitivity settings. I can't tell because I did both sequentially and then I noticed that my Push 2 worked.

    1 year ago | 0 comments
  • tpehfm
    contribution
    1 answer
    1 vote received
    1 vote

    Similar issue here.

     

    I have a pad that won't go off when released, talking back and forth with support at the moment, will update if/when we get to the bottom of it.

     

    Update: the issue disappeared, I can only assume it was due to the seating of USB cables and/or an intermittent fault. Updates as the come if it happens again.

    11 months ago | 1 comment
  • Genesis Keefer
    contribution
    1 answer
    1 vote received
    1 vote

    i am having this problem right now i really don't know what's wrong

    5 months ago | 0 comments
  • Profondita By Hudur Shrim
    contribution
    1 answer
    1 vote received
    1 vote

    This happend I think because of weak USB connection..
    I was having this problem a lot on Macs..specially on MBPros
    If You have Mac follow this steps to fix it!

    1 - disconnect the push from you’re Mac and turn it off
    2 - shutdown you’re Mac and do - “SMC&PRAM Reset”
    3 - connect back the push directly to you’re Mac and turn it on
    4 - go back into live and increase the BufferSize
    5 - check if the pad still stuck..

    If you don’t know how to rest SMC or PRAM
    Start here : https://support.apple.com/en-us/HT201295

    5 months ago | 0 comments
  • bjoeri
    contribution
    6 answers
    24 votes received
    1 vote

    Here's something for ya. I bought a Push 2, couple of weeks, ago, it had a knob that was impossible control, values jumped all over the place when turning, so I RMA'd. it, got a new one, power button wouldn't stay put, had to push i 10-ish times to even get it on, and it also was sluggish somehow, Ableton had problem finding it and connecting it. So another return was made. Everything looked fine, but when played around with scales today I found out that one PAD (top left, gets stuck randomly, it registers as pushed down then, until I play another pad or just tap somewhere on the Push, or switch track or so. Sometimes it let's go, just as if there's some keeping it from releasing .It does so when playing real soft, or holding it a while, but also at random, just that one pad, I give up know, guess have to live with it, I really don't wanna do a third RMA, they'd I think a play football with the units. This suggests a very poor build quality or no end control/finish tests, are they in a hurry to sell?

    F.Y.I this a hardware issue or else all other PADS would get stuck to.

     

    Otherwise it works.

    What should I do?

    4 months ago | 0 comments
  • kellermcdivitt
    contribution
    3 answers
    6 votes received
    1 vote

    I'm on my second unit right now with this exact same issue.  The first was a single pad on the top-left, now the replacement unit i got has the same issue on 3 of the pads.

     

    Hope this gets resolved.

    4 months ago | 0 comments
  • Dru Andrew
    contribution
    1 answer
    1 vote received
    1 vote

    wow... I came here for an answer, and now I'm more bummed! I just got my brand new push 2 last week, and just yesterday I noticed that my bottom pad is sticking. I tried powercycling everything a few times, and it seems to persist.

    Note will trigger, but hold. sometimes it will just go off after a few secconds, sometimes I have to press the pad again and it will turn off, sometimes I have to press the pad several times for it to turn off. everytime I press it seems to trigger though, just acts like it is latching.

    2 months ago | 0 comments
  • aleexk
    contribution
    3 answers
    3 votes received
    1 vote

    This sometimes happens if the rear screws are too tight.

    1 month ago | 0 comments

You need to be logged in, have a Live license, and have a username set in your account to be able to answer questions.

Answers is a new product and we'd like to hear your wishes, problems or ideas.