Can you help me find my data or reopen the file, please?

Hello, 

 

I can not open a file (set live). it is a very big project for my label
How to get my live project.
There is a bug and a crash report
can you help me find my data or reopen the file, please?
 
all my other projects open without problems. There is only one.
 
Please can you help me?
I have to send you data?
 
Excuse me for my english, I'm French.
 
David

5 followers

dancurtin 1 year ago | 0 comments

2 answers

  • colonp
    contribution
    48 answers
    60 votes received
    2 votes

    You could try to temporarily rename your VST folder to see if it's a VST which is causing it. You can also set Abletons Audio Driver setting to "No Audio" so that you might at least open it.

    1 year ago | 0 comments
  • LithiuMind
    contribution
    4 answers
    5 votes received
    1 vote

    If you are on a mac, you can go to /USERNAME/Library/Preference/Ableton/8.*.*

    Inside that folder you should find crash files that are .als files.  If you had crashes earlier on that you were able to successfully restore from, try looking through these files. You may find an uncorrupted version of the project file which was saved before the fatal crash.

    Contact support  (support@ableton.com) because they can sometimes provide solutions.

    Best of luck.

    1 year ago | 0 comments

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