Ableton Push not working over USB

Hi Guys,

I went ahead and purchased a new Ableton Push less than a week ago. Got it 2 days ago, and it worked fine when I originally set it up. It installed the firmware update, and worked like a charm.

Turned it on for the second time today, and it seems the unit isnt getting any USB power? It needs to be plugged into a mains adapter to turn on, and it's stuck in "demo" mode when this is done. When connected to my Mac mini 2012 it is not being recognized as a device.

I have tried several USB cables, including the one that came with the unit, which worked originally. I have tested other devices such as a Maschine MK2, external soundcard, traktor x1 etc... everything else is working fine as usual.

I have just sent ableton an email asking for help, but I figured i would check here in the mean time to see if anyone has any help.

Any advice would be appreciated.

22 followers

lucasmanning 2 years ago | 1 comment

15 answers

  • BabbaGaNushe
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    1 answer
    3 votes received
    3 votes

    Im having the Same problem...

    2 years ago | 0 comments
  • select AB start
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    2 answers
    4 votes received
    2 votes

    Ableton push not working. 

    My push is doing the same thing. I'm finding this to be a common problem. I had the tech guys at Sweetwater take over my computer and they could not fix it. I talked with an ableton tech guy, his answer - "I'm getting off in 40 minutes, I think you just need to reinstall and delete old folders. I tell you this will work"! Said in a german accent with attitude.

    I'm running Windows 7 and for some reason ableton push is not configured in a way that my operating system recognizes it properly. Novation touch worked, akai apc 40 worked, touchosc worked, but Ableton push is a no go.

    The link below states an explanation for this problem.  Though I tried it and I got no results. Someone else said copying the Push midi code to the C drive also work for him. 

    https://forum.ableton.com/viewtopic.php?f=55&t=200465

    At this point, I would say buying an ableton push is a gamble. Definitely not a plug and play machine as advertised. I'm on day three and a bit pissed.. 

    Just a side note, the guys at Sweetwater really took their time to try and help me. They have an app that lets them run your computer over the phone. They must have spent 2 hours trying to fix it. 

    If anyone has any real answers to this problem I would love to hear it. 

     

    2 years ago | 0 comments
  • select AB start
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    2 answers
    4 votes received
    2 votes

    Called back today and was told the tech support was closed today. That the guy called in sick. 

    2 years ago | 0 comments
  • ChrisRaymond
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    2 answers
    3 votes received
    2 votes

    Any updates on this? USB power won't turn it on all of the sudden and computers won't recognize it at all. 

    Yesterday my interface died on me, WTF

    1 year ago | 0 comments
  • neurogallo
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    1 answer
    2 votes received
    2 votes

    I know this could sound quite obvious but...have you double check the USB connection from PUSH? Sometimes the plug appears to be connected but needs to be pushed a little more.

     

    2 months ago | 0 comments
  • Meconfunden
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    1 answer
    1 vote received
    1 vote

    I have the same problem. Its working only in demo Mode. There is no conection by usb with the computer. I tríed everything for nothing.
    Someone Could solve this issue?

    7 months ago | 0 comments
  • housekeys
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    1 answer
    1 vote received
    1 vote

    I am also having the same problem. I used my push, sparingly for about two months when it first came out. For personal reasons, I wasn't able to produce or work on music. Fast forward, over two years later, I unboxed my push (which is impeccable and virtually brand new). And it is stuck in demo mode, what gives?

    My macbook remained virtually untouched as well, occasional web browsing here and there, but I have no other programs other than Ableton and Traktor on this device (all music is kept on external SSD).

    My DJM 900 works flawlessly (and so does the MIDI function), CDJ's work as expected, turntables, camera devices, external audio devices, etc. Everything works perfectly...but the Push!

    I decided to upgrade my macbook to Yosemite, all my devices work perfectly...but the Push is still stuck in demo mode, and it's not communicating any MIDI information. I upgraded Ableton to the newest version, I tried all sorts of cables, nothing. And I can't seem to update the firmware on it [Push] either (Currently on: v01.13).

    Help please!

    7 months ago | 0 comments
  • cloudbaby
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    1 answer
    1 vote received
    1 vote

    I am also having the same problem. Mysteriously one day: No power via USB. I have contacted tech support & will follow up on this thread...

    6 months ago | 0 comments
  • BusinessBeat
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    1 answer
    1 vote received
    1 vote

    I have payed Push 2 an 05. Jan 2016. After one night with reading and work with the Help tutorials, I can't start the Push2. I Think, the Problem is the Voltage.

    I have a MDI-Signal in Live 9.5 but the Push is out. Only the Logo in the Display is on.

    I have conect the Support an now I wait.   

    3 months ago | 2 comments
  • vanKloot
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    7 answers
    11 votes received
    1 vote

    Just wondering, is everyone plugging in directly to the computer or are you going through a hub?  Might need to make sure you're connected direct to the host, maybe that will help.

    3 months ago | 2 comments
  • LazarosPre
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    1 answer
    1 vote received
    1 vote

    I bought Push 2 yesterday and installed it on my laptop just to test it! It worked fine!

    I tried to install it today to my desktop pc where I make my projects and it doesn't work!

    I start ableton live and then I turn on push, it displays the logo and then nothing....not even the lines on the screen ! I've done all the steps that you have mentioned about troubleshooting and again nothing !! 

     

    So disappointed...plz help !!  

    2 months ago | 1 comment
  • sassfactory
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    1 answer
    1 vote received
    1 vote

    Hey everyone,

    I'm having issues since installing 9.6

    I turn on the Push, and Ableton is getting MIDI signal, it will make sounds if I load an instrument into a track and hit the pads, but none of the lights come on. Nothing works except for the pads, and they're not lighting up at all. The screen on the Push just shows the logo.

    Sweetwater couldn't help, not sure what to do. Frustrating...

    Tried reinstalling Ableton, but it still isn't working. Anyone else having this problem?

    2 months ago | 1 comment
  • Amdur Eledhwen
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    4 answers
    4 votes received
    1 vote

    I had similar issues at first: (Mac OSX)

    Push would start-up initially just fine with all functions available. After five to seven minutes it would freeze and not respond to anything. Resetting the Push 2, restarting Ableton and rebooting the system too sometimes didn't even work — just the Logo and no MIDI coming from any Push port even in other MIDI software.
    What eventually did the trick was… uhm… pushing the USB cable in further. Yes, the plug felt as if it were affixed properly, but it wasn't. Since then the Problem DID NOT reoccur.

    Perhaps there is at least one person who profits from this gem of information…

    27 days ago | 0 comments
  • Goochallday
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    1 answer
    1 vote received
    1 vote

    I have been having this issue lately. What worked for me was plugging my USB cable directly into my MacBook. Previously I was using a USB hub.

    4 days ago | 0 comments
  • [daw] Ableton staff
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    192 answers
    237 votes received
    0 votes

    Hi all, 

    Sorry to hear about your troubles. 

    Please make sure to follow the steps in this article: 

    https://www.ableton.com/en/help/article/push-not-recognized/

    In case this does not resolve the issue, please get in touch with our support staff: 

    https://www.ableton.com/en/help/contact-support/

    Best, 

    daw

    6 months ago | 0 comments

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