Ableton Push not working over USB

Hi Guys,

I went ahead and purchased a new Ableton Push less than a week ago. Got it 2 days ago, and it worked fine when I originally set it up. It installed the firmware update, and worked like a charm.

Turned it on for the second time today, and it seems the unit isnt getting any USB power? It needs to be plugged into a mains adapter to turn on, and it's stuck in "demo" mode when this is done. When connected to my Mac mini 2012 it is not being recognized as a device.

I have tried several USB cables, including the one that came with the unit, which worked originally. I have tested other devices such as a Maschine MK2, external soundcard, traktor x1 etc... everything else is working fine as usual.

I have just sent ableton an email asking for help, but I figured i would check here in the mean time to see if anyone has any help.

Any advice would be appreciated.

29 followers

lucasmanning 2 years ago | 1 comment

18 answers

  • neurogallo
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    1 answer
    4 votes received
    4 votes

    I know this could sound quite obvious but...have you double check the USB connection from PUSH? Sometimes the plug appears to be connected but needs to be pushed a little more.

     

    9 months ago | 0 comments
  • BabbaGaNushe
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    3 votes received
    3 votes

    Im having the Same problem...

    2 years ago | 0 comments
  • select AB start
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    2 answers
    4 votes received
    2 votes

    Ableton push not working. 

    My push is doing the same thing. I'm finding this to be a common problem. I had the tech guys at Sweetwater take over my computer and they could not fix it. I talked with an ableton tech guy, his answer - "I'm getting off in 40 minutes, I think you just need to reinstall and delete old folders. I tell you this will work"! Said in a german accent with attitude.

    I'm running Windows 7 and for some reason ableton push is not configured in a way that my operating system recognizes it properly. Novation touch worked, akai apc 40 worked, touchosc worked, but Ableton push is a no go.

    The link below states an explanation for this problem.  Though I tried it and I got no results. Someone else said copying the Push midi code to the C drive also work for him. 

    https://forum.ableton.com/viewtopic.php?f=55&t=200465

    At this point, I would say buying an ableton push is a gamble. Definitely not a plug and play machine as advertised. I'm on day three and a bit pissed.. 

    Just a side note, the guys at Sweetwater really took their time to try and help me. They have an app that lets them run your computer over the phone. They must have spent 2 hours trying to fix it. 

    If anyone has any real answers to this problem I would love to hear it. 

     

    2 years ago | 0 comments
  • select AB start
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    2 votes

    Called back today and was told the tech support was closed today. That the guy called in sick. 

    2 years ago | 0 comments
  • ChrisRaymond
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    3 votes received
    2 votes

    Any updates on this? USB power won't turn it on all of the sudden and computers won't recognize it at all. 

    Yesterday my interface died on me, WTF

    2 years ago | 0 comments
  • Amdur Eledhwen
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    4 answers
    5 votes received
    2 votes

    I had similar issues at first: (Mac OSX)

    Push would start-up initially just fine with all functions available. After five to seven minutes it would freeze and not respond to anything. Resetting the Push 2, restarting Ableton and rebooting the system too sometimes didn't even work — just the Logo and no MIDI coming from any Push port even in other MIDI software.
    What eventually did the trick was… uhm… pushing the USB cable in further. Yes, the plug felt as if it were affixed properly, but it wasn't. Since then the Problem DID NOT reoccur.

    Perhaps there is at least one person who profits from this gem of information…

    8 months ago | 0 comments
  • Meconfunden
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    1 vote

    I have the same problem. Its working only in demo Mode. There is no conection by usb with the computer. I tríed everything for nothing.
    Someone Could solve this issue?

    1 year ago | 0 comments
  • housekeys
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    1 vote

    I am also having the same problem. I used my push, sparingly for about two months when it first came out. For personal reasons, I wasn't able to produce or work on music. Fast forward, over two years later, I unboxed my push (which is impeccable and virtually brand new). And it is stuck in demo mode, what gives?

    My macbook remained virtually untouched as well, occasional web browsing here and there, but I have no other programs other than Ableton and Traktor on this device (all music is kept on external SSD).

    My DJM 900 works flawlessly (and so does the MIDI function), CDJ's work as expected, turntables, camera devices, external audio devices, etc. Everything works perfectly...but the Push!

    I decided to upgrade my macbook to Yosemite, all my devices work perfectly...but the Push is still stuck in demo mode, and it's not communicating any MIDI information. I upgraded Ableton to the newest version, I tried all sorts of cables, nothing. And I can't seem to update the firmware on it [Push] either (Currently on: v01.13).

    Help please!

    1 year ago | 0 comments
  • cloudbaby
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    1 answer
    1 vote received
    1 vote

    I am also having the same problem. Mysteriously one day: No power via USB. I have contacted tech support & will follow up on this thread...

    1 year ago | 0 comments
  • BusinessBeat
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    1 vote

    I have payed Push 2 an 05. Jan 2016. After one night with reading and work with the Help tutorials, I can't start the Push2. I Think, the Problem is the Voltage.

    I have a MDI-Signal in Live 9.5 but the Push is out. Only the Logo in the Display is on.

    I have conect the Support an now I wait.   

    11 months ago | 2 comments
  • vanKloot
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    7 answers
    12 votes received
    1 vote

    Just wondering, is everyone plugging in directly to the computer or are you going through a hub?  Might need to make sure you're connected direct to the host, maybe that will help.

    10 months ago | 2 comments
  • LazarosPre
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    1 vote

    I bought Push 2 yesterday and installed it on my laptop just to test it! It worked fine!

    I tried to install it today to my desktop pc where I make my projects and it doesn't work!

    I start ableton live and then I turn on push, it displays the logo and then nothing....not even the lines on the screen ! I've done all the steps that you have mentioned about troubleshooting and again nothing !! 

     

    So disappointed...plz help !!  

    10 months ago | 1 comment
  • sassfactory
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    1 answer
    1 vote received
    1 vote

    Hey everyone,

    I'm having issues since installing 9.6

    I turn on the Push, and Ableton is getting MIDI signal, it will make sounds if I load an instrument into a track and hit the pads, but none of the lights come on. Nothing works except for the pads, and they're not lighting up at all. The screen on the Push just shows the logo.

    Sweetwater couldn't help, not sure what to do. Frustrating...

    Tried reinstalling Ableton, but it still isn't working. Anyone else having this problem?

    10 months ago | 1 comment
  • Goochallday
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    1 vote

    I have been having this issue lately. What worked for me was plugging my USB cable directly into my MacBook. Previously I was using a USB hub.

    7 months ago | 0 comments
  • glamacie
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    1 vote

    This worked!

    The PUSH plug to the USB cable is awful, it works pretty badly. For many of you here, this will work: try to hardly push the cable inwards and keep holding it, while you turn on PUSH again. That's it.

    The USB cable seems to be connected, but it isn't, actually. It doesn't help trying different cables. It is not the cable: it is the Push plug! (many thanks to neurogallo above, who inspired me to try that and it really worked...).

    I think Ableton must do a recall and change these ports. This is serious, Ableton, before a lot of people are suing you! (if this is not happening, yet...)

    BTW, Ableton support was totally useless for this... 

    4 months ago | 0 comments
  • davematthias
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    3 answers
    3 votes received
    1 vote

    If you've already tried the advice from Ableton that is found here ( https://help.ableton.com/hc/en-us/articles/209072529 ) and that doesn't fix the problem of Push 1/2 not working, then try this ...

    1) While the Device Manager might say your drivers are up-to-date when you click on them to update (as Ableton suggests), there's a very strong chance they probably still are not up-to-date.

    2) Try this:
    Download the Driver Downloader from http://www.driverupdate.net/lp/4/?partner=1521&p2=^SW2^xdm532&sub_id=US_300x250

    Or from: http://www.drivers.com/

    Run and Install DriverUpdate. It's $29.99 and worth every penny. 
    I'm willing to bet that will fix it for you, as I ran into the same issues.

    Hope that helps ....

    2 months ago | 0 comments
  • [daw] Ableton staff
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    208 answers
    256 votes received
    0 votes

    Hi all, 

    Sorry to hear about your troubles. 

    Please make sure to follow the steps in this article: 

    https://www.ableton.com/en/help/article/push-not-recognized/

    In case this does not resolve the issue, please get in touch with our support staff: 

    https://www.ableton.com/en/help/contact-support/

    Best, 

    daw

    1 year ago | 0 comments
  • Shleepy Head
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    0 votes

    Hello All, 

    ***THIS IS FOR MAC OSX USERS THAT HAVE THE PUSH LOGO DISPLAYED ON THEIR             PUSH 2 MONITORS WHILE TRYING TO USE THEIR PUSH 2 HARDWARE.***

         For some reason my Push 2 was not working after I did the Push 1 Trade in and registered my Push 2 online at http://Ableton.com/register. I tried reinstalling and uninstalling my Ableton Live Suite, and every time that I started up my Ableton Live 9 Suite, my Push 2 was still stuck on the Ableton Push logo.

         I realized that Push, not Push2, was the only option in one of the control surface drop down menu boxes from the Link Midi bar of my Live system preferences. After deselecting all Push related options in the Link Midi bar that were related to Push software, including turning off all Ableton Push related ports, I quit out of Ableton.

         While quit out of Ableton, I dragged my Ableton Live 9 Suite into the trash can thinking that would uninstall it (I'm an idiot.) Consequently, this caused the Ableton Live 9 shortcut on my Dock to display a question mark over its icon. Then I tried emptying the trash can, but it wouldn't let me because my computer told me that my Ableton Live 9 Suite was still in use while it was clearly quit out of. 

         I decided to drag the Ableton Live 9 Suite from my Trash can back in to the Application folder to try reinstalling without having to download it online. 

    !!!This worked!!!

         I opened the Ableton Live 9 Suite.dmg in my Applications folder and reinstalled Ableton Live 9 Suite fro the .dmg that I previously dragged from my trash can. I dragged the Ableton Live 9 Suite icon in to my Applications folder as one would if installing Ableton for the first time then reopened Ableton from the icon in my dock which no longer displayed a question mark on its icon. 

    This automatically did a Firmware update on my Push 2 controller. Ableton said that this should automatically be performed at startup, but my Push 2 controller did not perform this task for some reason. 

    There may be an easier way to this conclusion, but this was frustrating me for several days before I figured it out, so hopefully this bit of information helps someone else in need. 

    Create away my Push lovers.

    Sincerely,

    Sleepy Head

    @ soundcloud. com/sleepy-head-76636554

     

    6 months ago | 0 comments

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