Ableton Push not working over USB

Hi Guys,

I went ahead and purchased a new Ableton Push less than a week ago. Got it 2 days ago, and it worked fine when I originally set it up. It installed the firmware update, and worked like a charm.

Turned it on for the second time today, and it seems the unit isnt getting any USB power? It needs to be plugged into a mains adapter to turn on, and it's stuck in "demo" mode when this is done. When connected to my Mac mini 2012 it is not being recognized as a device.

I have tried several USB cables, including the one that came with the unit, which worked originally. I have tested other devices such as a Maschine MK2, external soundcard, traktor x1 etc... everything else is working fine as usual.

I have just sent ableton an email asking for help, but I figured i would check here in the mean time to see if anyone has any help.

Any advice would be appreciated.

4 followers

lucasmanning 4 months ago | 0 comments

3 answers

  • BabbaGaNushe
    contribution
    1 answer
    2 votes received
    2 votes

    Im having the Same problem...

    20 days ago | 0 comments
  • select AB start
    contribution
    2 answers
    2 votes received
    1 vote

    Ableton push not working. 

    My push is doing the same thing. I'm finding this to be a common problem. I had the tech guys at Sweetwater take over my computer and they could not fix it. I talked with an ableton tech guy, his answer - "I'm getting off in 40 minutes, I think you just need to reinstall and delete old folders. I tell you this will work"! Said in a german accent with attitude.

    I'm running Windows 7 and for some reason ableton push is not configured in a way that my operating system recognizes it properly. Novation touch worked, akai apc 40 worked, touchosc worked, but Ableton push is a no go.

    The link below states an explanation for this problem.  Though I tried it and I got no results. Someone else said copying the Push midi code to the C drive also work for him. 

    https://forum.ableton.com/viewtopic.php?f=55&t=200465

    At this point, I would say buying an ableton push is a gamble. Definitely not a plug and play machine as advertised. I'm on day three and a bit pissed.. 

    Just a side note, the guys at Sweetwater really took their time to try and help me. They have an app that lets them run your computer over the phone. They must have spent 2 hours trying to fix it. 

    If anyone has any real answers to this problem I would love to hear it. 

     

    8 days ago | 0 comments
  • select AB start
    contribution
    2 answers
    2 votes received
    1 vote

    Called back today and was told the tech support was closed today. That the guy called in sick. 

    7 days ago | 0 comments

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