ableton 8.3

Hi all:-)

Im having problems installing Ableton 8.3 update.

I can download the zip file,open Zip .But when i right click msi setup i get no actual installer :-(

Note i tried copying msi setup to desk top but it still wouldnt run.

I ve tried the remote support via Ableton and although very help and polite no solution found.

I took my laptop into a few laptop repair places and they tried re-downloading etc

But still the same result.They didnt see any problem with laptop.

I contacted Sony who made my laptop., they were pretty crap with a "not are problem".

Ive run virus check,Utiltlity checks,checked my installer etc no problems found...

So does any one have the same problems?or a suggestion to solve the problem??

thanks for any help :-)

Robert

Oh laptop is Sony VAIO VPCEB3C5E using windows 7 and is just over 1 year old.

31 followers

ROBERTORPIN 1 year ago | 2 comments

12 answers

  • mussi81
    contribution
    1 answer
    6 votes received
    6 votes

    hi i have exactly the same issue and i can not upgrade from live 8.2.5 to 8.3. it only gives me an uninstall option. is there an answer for this yet?

    1 year ago | 0 comments
  • mickaelle
    contribution
    3 answers
    4 votes received
    2 votes

    I DID EXACTLY THAT. i removed my old version and now i've lost everything and still don't get a zip folder. instead of a page. but when i right click i don't have the extract button anymore. please i need help. !!!!!!!!!!!!!!!!!!!!

    1 year ago | 0 comments
  • jlaf87
    contribution
    1 answer
    2 votes received
    2 votes

    having exactly the samme problems and still dont get any answer . i get some kind error code 2755 from the package .

     

    1 year ago | 0 comments
  • sinners-music
    contribution
    1 answer
    2 votes received
    2 votes

    for me it is not possible to install version 8.3. only the uninstall option is shown and nothing more. i removed 8.2.1 and install the setup.exe which is version 8.3 and the version still is 8.2.1 it seems that the update doesn´t work correctly. please fix that bug!!

    1 year ago | 0 comments
  • TapeWorm
    contribution
    1 answer
    2 votes received
    2 votes

    Hey guys,

    I just bought Ableton live intro, and the site says it has an update for me.. However when i download it and update my standard version (8.0.7) it still is 8.0.7 after the update.. Even when i first unistall the program and then install the program with the installationfile i dowloaded it still is version 8.0.7.. Does anybody got an solution?

     

    Thnx

     

    EDIT:

    Got a reply from customer support, and it did the trick:

    Thank you for contacting Ableton.


    If you are opening Live Intro from a shortcut on your desktop or taskbar, probably you are opening 8.0.7, as installed versions of Live do not get overwritten.

    The safest way to open Live 8.3 is by accessing the folder where it gets installed, which in Windows 7 is the following:

    C:\ProgramData\Ableton\Live 8\Program

    Although this folder is hidden by default in Windows 7, but you can show it with Windows Explorer (not to confuse with Internet Explorer) and clicking on Organize > Folder and Search Options > View (tab) > Hidden files, folders and drives > OK.

    Additionally, note that version 8.3 has been generically renamed "Ableton Live 8" with no mention about the sub-version appended.

    In any case, after being able to launch 8.3, make sure to update your shortcuts to open the right version in the future.

    If you need further assistance, do not hesitate to contact us back.

    Best regards,

    Miquel Dangla
    Ableton Support

    1 year ago | 0 comments
  • Street Spirit
    contribution
    13 answers
    14 votes received
    1 vote

    iam good with 8.2.5,  although they now have auto map support for the mpk mini which is my controller. can see there are some installer issues with this latest update...  sorry lol.

    1 year ago | 0 comments
  • thesickpuppet
    contribution
    1 answer
    1 vote received
    1 vote

    same problem. 8.2.7 installed, and the new 8.3 installer is broken. Ableton, please fix this asap before the viallagers start lighting thier torches. ;-)

    1 year ago | 0 comments
  • l-rs
    contribution
    1 answer
    1 vote received
    1 vote

    I have exactly this problem. I downloaded the installer (I'm on 8.2.8 currently) but I only get the option to uninstall, not upgrade.

    I have mailed support about it (three days ago) but (still) have not heard back. In another, separate contact with support on a different problem, they advise me to upgrade to 8.3 before they can help me further.

    Infinite loop!

    1 year ago | 0 comments
  • dmlind
    contribution
    1 answer
    1 vote received
    1 vote

    I couldn't open the zip file folder by double clicking on the file name, but I was able to extract it by right clicking on the file and choosing "extract all".  The program unzipped but went to the Files Data folder instead of the Programs Folder so I had to use a search to find out where the extracted files went.  All went fine from there on.

    1 year ago | 0 comments
  • djblakrain
    contribution
    1 answer
    1 vote received
    1 vote

    i noticed that when you install it, the location shown is "programdata" I don't have a locatoin called "programdata" so I chose "program files" I found the rogram bu when I run it I get the error "the application failed to star because it's side-by-side configuration is incorrect. Please use the application event log or use the command line sxstrace.exe for further details

    6 months ago | 0 comments
  • djBD
    contribution
    1 answer
    0 votes received
    0 votes

    I had the same problem.  The file that you download from Ableton.com is a compressed zip file.  Right click on the file folder (before you click on it to reveal its contents where the setup file is) and select Extract Here.  Once extracted you can open the folder and double click on the setup file and it will start right away.  The problem I am having now is that it won't just update my Ableton 8.0.1.  It only gives me the option to remove Ableton.  Is this because of the file system change after 8.1.3?  Maybe it wants me to remove my version and then re-install with the update.  Any help would be greatly appreciated.

    1 year ago | 0 comments
  • duffer01
    contribution
    1 answer
    0 votes received
    0 votes

    I upgraded from 8.2 to 8.3 and it worked ok then when i went back into it the next day it wouldn't open and now cant get 8.2 or 8.3 i had to go back to my disc live lite 7. Ableton need to find some answers.

     

    1 year ago | 0 comments

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