Contact Support

Our support team is happy to help with any questions about buying or using Live. So that you can get an answer as quickly as possible, it helps if you tell us what you want to talk to us about.
Please make sure your Live version is up-to-date.
e.g. Live 8.2.3
Please note that Live 7 and older versions are not compatible with Windows 7. Upgrade here
Please note that Live 7 and older versions are not compatible with Mac OS 10.7 (Lion). Upgrade here
e.g. computer, audio interfaces, controllers...
Attach any files that you want to send us here.
In order to help with technical problems please send us the Live Status Report. This file is needed to diagnose any technical problem with Live.
(How do I find it?)
25 MB maximum
Your message (we offer e-mail support in English, German, French and Japanese)
Your message (we offer e-mail support in English and German)
If you want to attach files to your request, do so here:
25 MB maximum

Technical support is available to Intro, Live, and Suite users.

If you're a Live Lite user, please check our dedicated online help resources.

Technical support is available to Intro, Live, and Suite users. Please log in to contact Technical Support.

If you're a Live Lite user, please check our dedicated online help resources.

Ableton Customer Care

e-mail: customercare@ableton.com

US or Canada: All other countries:
Monday - Friday 4:00am to 4:00pm EST
Tel: 1-646-205-9568
Fax: 1-646-688-2857

 Monday - Friday 10:00 to 22:00 CET
Tel: +49 30 288 763-231
Fax: +49 30 288 763-13
It's 1:50 am on a Wednesday in New York
Phone support is closed. 		It's 7:50 am on a Wednesday in Berlin
Phone support is closed.

We offer phone customer service in English and German (German support until 6pm only).

For users of Intro, Live and Suite we offer a Technical Support hotline.

To call us, please log in.

e-mail: support@ableton.com