For all questions concerning your order, upgrades, pricing, shipping and payment, please get in touch with our customer care team:

Customer Care
tel: +49 (0)30 - 288 763 231
fax: +49 (0)30 - 288 763 11
Office Hours:
Mon-Thu 10:00-22:00 CET
Fridays 10:00-18:00 CET
customercare@ableton.com

Most common issues are covered in the FAQ section, however if you do not find an answer there, you can contact Ableton technical support.

Please help us provide an accurate and fast response by telling us the following:

1. Your version of Live (if you don't know which version you use, see the Live "about" window)
2. Your computer configuration and operating system
3. Your audio hardware
4. A detailed description of the problem

If you are having technical problems with Live, it is helpful if you attach your Live "Log.txt" file to the e-mail. This file contains useful information for identifying problems. The Log.txt file can be found in following location:

• Windows (Live 3): (Installation Directory)/Ableton/Preferences
• Windows (Live 4 and later versions): C:/Documents and Settings/your user name/Application Data/Ableton/Live/Preferences
• Mac OS X: /User/Library/Preferences/Ableton

Note that on some Windows systems the application data folder is hidden by default. Here is what you have to do to make it visible:

Windows XP/2000

1. Launch Explorer.
2. Select Tools/Folder Options/View.
3. Check "Show hidden files and folders."

Notes:

• OS X users: If you experience Live crashes, please send us also your Live Crash Log. You can find this here: /Users/Library/Logs/CrashReporter/Live.crash.log
• Please send the files as .zip attachment.

Ableton Technical Support Contact

E-mail: support@ableton.com

Support Line:

tel: +49 (0)30 - 288 763 151 (available Monday to Friday 11am to 3pm CET)
fax: +49 (0)30 - 288 763 11

U.S. Support Line:

tel: (646) - 723 4572 (available Monday to Friday 12pm to 4pm EST)

How to make sure you receive our email replies.